Abdelwaheb Bekhedda
Customer Support Specialist
Algeria ,RZ
Summary
Successful Customer Support Specialist with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
L1 Web Hosting Support
HostPapa
Remote, Remote
07.2020 - 07.2021
- Dealing with client's inquiries via phone calls, emails and live chat (30 - 40 per day).
- Proficiency of troubleshooting wide range of CMS [WordPress, Joomla, PrestaShop etc.].
- Working to deliver WOW experience to clients.
- Used coordination and planning skills to achieve results according to schedule
- Developed team communications and information for meetings
- Resolved problems, improved operations and provided exceptional service
- Increased customer satisfaction by resolving [Websites] issues
- Demonstrated respect, friendliness and willingness to help wherever needed
Senior Customer Success Agent
Hostinger International
Remote, Remote
07.2018 - 05.2020
- Resolving client's technical issues on their website sites and complaints by clarifying the issue, explaining the best solution, following up with the cases.
- Built trust in the brand by responding efficiently, helpfully to customer needs.
- Promoted and sold Hostinger hosting packages as part of Job.
- Keeping high customer satisfaction rate of more than 94%.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Resolved problems, improved operations and provided exceptional service
- Assisting clients with website Migration and Setup.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
LLB -
Ahmed Zabana University
Relizane 09.2017 - 10.2020
Skills
Arabic Language
English Language
Microsoft Office
Intercom
Typing
Empathy and Compassion
Clear Communication
WordPress
cPanel
Technical support and assistance
WebChat
Timeline
L1 Web Hosting Support
HostPapa
07.2020 - 07.2021
Senior Customer Success Agent
Hostinger International
07.2018 - 05.2020
LLB -
Ahmed Zabana University
09.2017 - 10.2020