Abdeslam Bouzekria
Jijel
Summary
Competent Telecommunications bringing 8 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic, Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
7
7
years of professional experience
Work History
Telecommunications Operator
Manager
04.2017 - 01.2024
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Connected callers with appropriate professional, department, or business.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Responded to service requests during and after business hours.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
Education
B1 - English Education
Next School
Ruwaiha Mokhtar Street, Near Jijel UniversityBachelor Of Applied Science - Science Education
Mati Ahcène
Emir Abdelkader Jijel 06.2013
Skills
- Emergency Situation Response
- Device Installation
- Regulatory Compliance
- Client Service
- Team Collaboration
- Installation and maintenance
- Configuring equipment
- System Repair
- Communications equipment maintenance
- Test equipment operation
- Telephone reception
- Problem Research and Resolution
- Writing reports
- Network configuration
- Network Troubleshooting
- Telecom Software Proficiency
- Microsoft Word
- Public Speaking
- Problem Resolution
- Conflict Resolution
Websites
Timeline
Telecommunications Operator
Manager
04.2017 - 01.2024
B1 - English Education
Next School
Bachelor Of Applied Science - Science Education
Mati Ahcène
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