Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Abdeslam  Bouzekria

Abdeslam Bouzekria

Jijel

Summary

Competent Telecommunications bringing 8 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic, Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

7
7
years of professional experience

Work History

Telecommunications Operator

Manager
04.2017 - 01.2024
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Connected callers with appropriate professional, department, or business.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Responded to service requests during and after business hours.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Troubleshot issues with telephone equipment and software to keep systems functional.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.

Education

B1 - English Education

Next School
Ruwaiha Mokhtar Street, Near Jijel University

Bachelor Of Applied Science - Science Education

Mati Ahcène
Emir Abdelkader Jijel
06.2013

Skills

  • Emergency Situation Response
  • Device Installation
  • Regulatory Compliance
  • Client Service
  • Team Collaboration
  • Installation and maintenance
  • Configuring equipment
  • System Repair
  • Communications equipment maintenance
  • Test equipment operation
  • Telephone reception
  • Problem Research and Resolution
  • Writing reports
  • Network configuration
  • Network Troubleshooting
  • Telecom Software Proficiency
  • Microsoft Word
  • Public Speaking
  • Problem Resolution
  • Conflict Resolution

Timeline

Telecommunications Operator

Manager
04.2017 - 01.2024

B1 - English Education

Next School

Bachelor Of Applied Science - Science Education

Mati Ahcène
Abdeslam Bouzekria