Years of professional experience
Ahmedi Oussama
IT Manager At SARL HCPRO And Owner Of Ouss Infotronics
Kouba,Alger
Summary
Experienced IT Services Provider and Technician with over 8 years of experience in the Industry . Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Clear understanding of IT/Office Equipments and Motivated to learn, grow and excel in the field. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent management and problem-solving skills.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
8
8
3
3
Languages
4
4
Years of highschool Studies ( Terminal )
Work History
IT Manager and Services Provider
S.A.R.L HCPRO
Saoula, Algiers
04.2019 - Current
- Maintained hardware performance, network connectivity, and software updates in three different work places, Wearhouse, Factory, and Administration.
- Supplying all resources needed for work, Software, Hardware, and office equipment.
- Sat-up a new Network installation and 12 security cameras covering three floors housing nine rooms, four users per room, and a wearhouse.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed the Company Database and systems to break down problems, evaluate solutions, make decisions and provide exceptional services to deal with them as fast as possible.
- Demonstrated strong knowledge of all types of IT hardware components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
Owner/Technician/Manager
Ouss Infotronics
El Achour, Alger
01.2018 - 01.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
- Developed and executed sales presentations as well as both internal and external product shops.
IT Support Consultant
S.A.R.L Global Integration Services G.I.S
EL Achour, Alger
10.2015 - 03.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Activated accounts for clients interested in new services.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
IT Software and Hardware Technician
Kouba Computer
Kouba, Alger
01.2014 - 09.2015
- Designed computer hardware components and peripheral devices.
- Demonstrated strong knowledge of all types of computer components, operations, specifications and proper testing methods.
- Handled customer services, soft and hard updates.
Education
Training Success Certificate - Advanced Maintenance And Repair of Flat Screens
Electronic Technology
Ruiba, Algiers 03.2017 - 04.2017
Professional Training Certificate - Maintenance of G.S.M Stations : Hard And Soft
G.E.I La Grande Ecole De L'informatique
Setif, Algeria 02.2017 - 03.2017
Training Success Certificate - Electronic Maintenance And Repair
Electronic Technology
Ruiba, Algiers 07.2016 - 02.2017
High-school Terminal Level - Foreign Languages And Literatures
Hamia Highschool
Kouba 09.2010 - 01.2014
Skills
IT Troubleshooting & Problem Solving
Onsite & Remote Technical Support
Up-to-Date Knowledge of Computer Operating Systems
LAN & WAN Connectivity & Maintenance
Computer Hardware Systems & Components
People Skills & Friendly, Helpful Attitude
Experienced Handling of IT Equipment
Timeline
IT Manager and Services Provider
S.A.R.L HCPRO
04.2019 - Current
Owner/Technician/Manager
Ouss Infotronics
01.2018 - 01.2022
Training Success Certificate - Advanced Maintenance And Repair of Flat Screens
Electronic Technology
03.2017 - 04.2017
Professional Training Certificate - Maintenance of G.S.M Stations : Hard And Soft
G.E.I La Grande Ecole De L'informatique
02.2017 - 03.2017
Training Success Certificate - Electronic Maintenance And Repair
Electronic Technology
07.2016 - 02.2017
IT Support Consultant
S.A.R.L Global Integration Services G.I.S
10.2015 - 03.2020
IT Software and Hardware Technician
Kouba Computer
01.2014 - 09.2015
High-school Terminal Level - Foreign Languages And Literatures
Hamia Highschool
09.2010 - 01.2014