AKDIF ABDELHAMID
Ground Staff
Bab Ezzouar
Summary
Proven track record in enhancing customer satisfaction and streamlining ground operations at Swissport, demonstrating exceptional teamwork, problem-solving, and computer skills. Achieved significant reductions in passenger complaints by leveraging empathetic communication and optimizing procedures, showcasing a commitment to excellence in customer service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Geou
Ground Staff Member
Swissport
03.2022 - Current
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
Waiter
Coffee Moment
04.2021 - 02.2022
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc reqests .
- greeted new customers,answered initial questions and look drink orders.
- prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- delivered quality food and beverage service to hundreds of guests per shift.
Education
Cabin Crew
Cabin Crew Queen Mk Academy
Draria, Algeria 04.2001 -
Certaficate Level C1
Brig English
Bab Ezzouar, Algeria06.2024
High School Diploma -
Mohamed Mazari
Bab Ezzouar, Algeria 04.2001 -
Skills
Teamwork and Collaboration
Time Management
Computer Skills
Customer Service
Problem-Solving
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Ground Staff Member
Swissport
03.2022 - Current
Waiter
Coffee Moment
04.2021 - 02.2022
Cabin Crew
Cabin Crew Queen Mk Academy
04.2001 -
High School Diploma -
Mohamed Mazari
04.2001 -
Geou
Certaficate Level C1
Brig English
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