Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Akram Bouchemal

Akram Bouchemal

IT Service Manager

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
4
4
Languages

Work History

IT Supervisor / Digital Transformation Coordinator

OILSERV
  • IT Incident Management: Hardware / Software / Connectivity / Mobile / IT Security- IT Infrastructure: LAN/WAN/Telephony/CCTV/Servers: Hyper-V Virtualization- Mobile Telecom, VoiP, CCTV, Access Control,- Asset Management / Procurement and IT Projects- Microsoft 365 Admin: Azure, Entra ID, Power Automate, Exchange, SharePoint, teams- Web Dev using MS SharePoint Solution for Business: Oil & Gas Ops, Travel, Admin.- Implement process & Automation for existing and new systems

IT Team Leader

Aramex
10.2015 - 04.2022
  • IT Incident Management: Hardware / Software / Connectivity / Mobile / IT Security- IT Infrastructure: LAN/WAN/Telephony/CCTV/ Servers: Virtualization- Telephony system (standard + Mobile)- Asset Management / Procurement and IT Projects- Microsoft SharePoint Solutions for Business: Supply Chain/Customer support/Oil&Gas

IT Manager

Alembic Mami
04.2015 - 10.2015
  • IT Support of end users: Hardware and software, Printing and Network- Server/Network Administrator / User Admin- Telephony system (standard + Mobile)- IT Procurement and Projects for a starting manufactory in the pharmaceutical sector.

IT On-Site Support Analyst

Schlumberger
11.2012 - 11.2014
  • IT Support of end users: Hardware and software, Printing and Network- Make analysis about IT Incidents using management system and generate reports- Training & Coaching : End users on our IT systems.- Networking Env
  • (CISCO) for routers, switches, end devices to maintain a continuousconnectivity (LAN/WAN...)- Member of an IT project ex.: UPS, Asset Mngt, LAN project, SharePoint Projects- Work on SharePoint projects for Business : Wireline, D&M, Admin IT.

IT Engineer

ABHCSM
09.2009 - 11.2012
  • Responsible for new information and communication technologies (NTIC)
  • Management of DBs, Servers, Networks, Web Mastering, Cartography, IT Procurement
  • Focal Point: PDare / Agire for Water simulation system.

Education

Computer Science Engineer -

Mentouri University Constantine
Constantine, Algeria
09.2003 - 05.2008

Skills

    ITIL, ITSM: Asset & Incident Management

    IT Project Management

    IT Infrastructure (Microsoft Office 365, Server Admin, Networking, VoIP, CCTV, Access CTRL)

    IT Security (Fortinet, Trend Micro, McAfee ) & Cyber Security Awareness

    Design / Develop SharePoint Solution (Front End Dev JavaScript, Power Automate, Rest API, Bootstrap, ReactJS, Vue)

    Coaching / Training / Communication

    Software Development

    Information Security Policies

    Technical Troubleshooting

    Technology Integration

Certification

NSE 1 & 2 Network Security Associate, 07/2022

Interests

Guitar / Photography

Timeline

IT Team Leader

Aramex
10.2015 - 04.2022

IT Manager

Alembic Mami
04.2015 - 10.2015

IT On-Site Support Analyst

Schlumberger
11.2012 - 11.2014

IT Engineer

ABHCSM
09.2009 - 11.2012

Computer Science Engineer -

Mentouri University Constantine
09.2003 - 05.2008

IT Supervisor / Digital Transformation Coordinator

OILSERV

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Akram BouchemalIT Service Manager