Ali Guehiri
Algiers
Summary
Self study learner and technology geek enjoying the journey toward extreme perfection in the IT world...
Seeking to leverage high-level understanding of Amazon Web Services global infrastructure and service migrations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Monitoring Engineer
Ericsson, Inc.
10.2021 - Current
- Monitoring all events in Customer’s managed within agreed SLA and KPI 24/7
- Monitor and support of change Management process and securing Operations activities and tasks 24/7
- Take in charge for any notification detection coming from Customer Problem Management
- Supervised the incident ticket
- Perform customer relationship management activities for the customer and enterprise organization 24/7
- Performs analysis and detect possible failures
- Perform agreed planned routine maintenance activities
- Provide the entry point to the Enterprise Service Desk to handle user trouble tickets and to receive orders request
- Actively monitor ticket queues to ensure timely response to tickets
- CR (Customer Relationship) service desk support: provides automation and supports sales funnel management and customer relationship building for the enterprise customer sector
- EDA (Ericsson Dynamic Activation) support: provisioning orders towards the core network elements, the Charging System and 3rd party Value Added Service nodes.
IT Support Freelancer
Avasotech , Brilliant Computers Finances
06.2021 - Current
- Site engineer for: Hardware Recovery, Remote Hands requirement, Dispatch Technician, Site Survey...
Education
Classe Préparatoire -
Ecole Nationale Superieure D'Informatique (ESI) -
AlgeriaBachelor’s Degree in Enlglish -
University of Djelfa
Algeria06.2017
BAC: Math Technique -
High School of Abdelhak Ben Hamouda - Djelfa
Algeria07.2013
Skills
- IaCKnowledge with system administration, security, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, DHCP, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, WireShark, VPN (IPSEC/SSL)
- Operating Systems: Windows, Windows Server 2008,2012, Linux, Unix, Redhat,
Centos - Word, Excel, Powerpoint, Outlook, notepad, notepad, visual studio, Vim, Nano
Aws Services:
- EC2, EMR, ECS, S3, SNS, SQS, EBS, ELB, IAM
- ALB, CloudFront, Route53, RDS, and VPC
- AWS Fraud Detector, Security Guardrails
- Bash, Yaml, PowerShell, Gitlab, Git
- GuardDuty, AWS Shield, AWS WAF, CloudWatch
- IaC:Terraform, Ansible, Cloud Formation
Certification
AWS Certified Solutions Architect SAA-C03: VDSS7DZC8ERQ189E
CCNA Cyber ops :CSCO13168529, CCNA 200-125 : CSCO11640447
Current: AWS Certified SysOps Administrator - Associate (SOA-C02) and RHCSA Exam Preparation.
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Service Desk Monitoring Engineer
Ericsson, Inc.
10.2021 - Current
IT Support Freelancer
Avasotech , Brilliant Computers Finances
06.2021 - Current
Classe Préparatoire -
Ecole Nationale Superieure D'Informatique (ESI) -
Bachelor’s Degree in Enlglish -
University of Djelfa
BAC: Math Technique -
High School of Abdelhak Ben Hamouda - Djelfa
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