Football
BILLEL TOUAHRI
Banker
Said Hamdine ,Alger
Summary
Career Summary in Banking**
- **Cashier (2018 - February 2021)**: Started my career at GULF BANK ALGERIA as a Cashier, proficiently handling transactions and ensuring exceptional customer service.
- **Back Office Specialist (February 2021 - November 2022)**: Promoted to Back Office role, responsible for processing transfers, cashing checks and bank drafts, and ensuring strict adherence to legal requirements from tax and court services.
- **Customer Advisor (November 2022 - Present)**: Further advanced to Customer Advisor, delivering personalized financial advice and solutions to clients, significantly enhancing customer satisfaction and retention.
- **Skills**: Developed strong competencies in financial transactions, compliance management, and customer relationship management (CRM). Proficient in utilizing advanced banking software and maintaining rigorous adherence to regulatory standards
Overview
6
6
years of professional experience
3
3
Languages
Work History
Personal Customer Advisor
Gulf Bank Algérie
Dely Ibrahim
2018.07 - Current
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Education
Bachelor Of Management Studies - Budgetary Management
Faculty Of Economics
Dely Ibrahim Alger 06.2016
Skills
Communication Skills
Teamwork
Adaptability
Time Management
Customer Service
Technical Skills
Interests
Swimming
Fishing
Timeline
Personal Customer Advisor
Gulf Bank Algérie
2018.07 - Current
Bachelor Of Management Studies - Budgetary Management
Faculty Of Economics