Football
BILLEL TOUAHRI
Banker
Said Hamdine ,Alger
Summary
Career Summary in Banking**
- **Cashier (2018 - February 2021)**: Started my career at GULF BANK ALGERIA as a Cashier, proficiently handling transactions and ensuring exceptional customer service.
- **Back Office Specialist (February 2021 - November 2022)**: Promoted to Back Office role, responsible for processing transfers, cashing checks and bank drafts, and ensuring strict adherence to legal requirements from tax and court services.
- **Customer Advisor (November 2022 - Present)**: Further advanced to Customer Advisor, delivering personalized financial advice and solutions to clients, significantly enhancing customer satisfaction and retention.
- **Skills**: Developed strong competencies in financial transactions, compliance management, and customer relationship management (CRM). Proficient in utilizing advanced banking software and maintaining rigorous adherence to regulatory standards
Overview
6
6
years of professional experience
3
3
Languages
Work History
Personal Customer Advisor
Gulf Bank Algérie
Dely Ibrahim
07.2018 - Current
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Education
Bachelor Of Management Studies - Budgetary Management
Faculty Of Economics
Dely Ibrahim Alger 06.2016
Skills
Interests
Swimming
Fishing
Timeline
Personal Customer Advisor
Gulf Bank Algérie
07.2018 - Current
Bachelor Of Management Studies - Budgetary Management
Faculty Of Economics
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