Borhaneddine benslama
Mila
Summary
Dynamic ESL Teacher with a proven track record at Follow Me Academy, enhancing student fluency through tailored lesson design and effective online instruction. Skilled in data analysis and performance evaluation, I foster engagement and achieve significant exam score improvements, while maintaining a positive learning environment and strong interpersonal relationships.
Overview
5
5
years of professional experience
Work History
ESL Teacher
El ameed institute
Mila
02.2021 - Current
- Deliver online lessons to [A1–C1] level students using Zoom, Google Meet, and interactive tools.
- Designed customized, speaking-focused lessons to improve fluency and accuracy.
- Trained students for the IELTS and TOEFL exams, with average score improvements of 6 points.
- Managed diverse classes of 6 to 20 students, maintaining high engagement and participation.
Head of customer experience
Follow me academy
Mila
07.2024 - 09.2025
- Developed training programs for staff to improve customer interaction skills.
- Collaborated with cross-functional teams to streamline processes and enhance efficiency.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Evaluated performance metrics to assess service quality and efficiency.
Online ESL Teacher
Follow me academy
Mila
05.2022 - 09.2025
- Utilized online platforms for interactive teaching and student assessments.
- Developed engaging lesson plans tailored to diverse student needs.
- Fostered a positive learning environment through effective communication and support.
- Monitored student progress and provided timely feedback on assignments.
- Participated in professional development workshops to refine teaching skills.
Education
Master's Degree in Didactics And Pedagogy - English
University of Mila Algeria
Mila Algeria 07-2022
Skills
- Online teaching
- Lesson design
- Exam preparation
- Student assessment
- Language instruction
- Data analysis
- Performance evaluation
- Computer skills
- Machine learning
- Artificial intelligence research
- Artificial intelligence in education
- Artificial intelligence implementation
- Artificial intelligence applications
- Interpersonal skills
- Technical support
- Follow-up calling
- Conflict resolution
- Positive attitude
- Critical thinking
- Organizational skills
- Problem-solving
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Japanese
Elementary (A2)
A2
Timeline
Head of customer experience
Follow me academy
07.2024 - 09.2025
Online ESL Teacher
Follow me academy
05.2022 - 09.2025
ESL Teacher
El ameed institute
02.2021 - Current
Master's Degree in Didactics And Pedagogy - English
University of Mila Algeria