Micros POS
BOUCHAIR MOUSLEM
Waiter
Annaba,23
Summary
Currently a Waiter at Sheraton Hotels & Resorts, I have been able to enrich my versatility and my communication skills thanks to my various experiences within the establishment, since my beginnings as an intern. A graduate of INSFP in hotel management and administration, I master the crucial aspects of hospitality and specialize in knowledge of alcoholic beverages. Our team strives to provide exceptional service, and my contribution to this objective is reflected in efficient management of multiple tasks and smooth interaction with guests, always respecting the standards of our prestigious hotel.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Club Waiter ( Hugo Bar )
Sheraton Hotels & Resorts
Annaba, Annaba
06.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Room Service Waiter
Sheraton Hotels & Resorts
08.2023 - 06.2024
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
- Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed inventory effectively, reducing waste by monitoring stock levels closely and placing timely orders for supplies.
- Maintained clean and safe work environment.
Room Service Intern
Sheraton Hotels & Resorts
Annaba, Annaba
07.2023 - 08.2023
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
- Protected guests by following proper food handling procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Hugo Bar Intern
Sheraton Hotels & Resorts
Annaba, Annaba
05.2022 - 07.2022
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Communicated with guests to record orders and assess needs.
Lobby Bar Intern
Sheraton Hotels & Resorts
03.2022 - 05.2022
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Collected dirty flatware and glassware to deliver to sanitizing station.
Restaurant Italian Intern
Sheraton Hotels & Resorts
01.2022 - 03.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Restaurant Self Service Intern
Sheraton Hotels & Resorts
11.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Facilitated smooth communication between clients and technicians by accurately relaying pertinent information about service requests.
- Ensured quality control by regularly inspecting serviced equipment before returning it to clients.
- Collaborated with team members on projects, facilitating open communication and efficient task completion.
Front Desk Intern
Sheraton Hotels & Resorts
09.2021 - 11.2021
- Streamlined check-in and check-out processes for improved guest experience.
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
- Facilitated communication between various departments within the hotel to ensure seamless operations and guest satisfaction.
- Handled cash transactions accurately and securely as part of the check-out process.
Resavation Intern
Sheraton Hotels & Resorts
07.2021 - 09.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Housekeeping Intern
Sheraton Hotels & Resorts
02.2021 - 07.2021
- Contributed to a positive guest experience by responding promptly to requests for additional supplies or services.
- Maintained confidentiality concerning sensitive guest information while respecting their privacy during room service activities.
- Streamlined housekeeping tasks by working efficiently with team members, optimizing time management, and prioritizing duties.
- Contributed to a positive work atmosphere by maintaining a respectful and professional demeanor toward all team members, fostering collaboration and teamwork.
- Enhanced hotel cleanliness standards by conducting thorough inspections of assigned areas and addressing any issues promptly.
- Collaborated with other departments in the hotel to ensure seamless communication regarding guest needs and preferences.
Education
Université Badji Mokhtar - Right
Université Badji Mokhtar De Annaba
Annaba, Algeria 04.2001 -
High School Diploma -
El Mokawma High School
Annaba, Algeria 09.2021 - 06.2024
Skills
- Customer Service Excellence
- Conflict Resolution
- Multitasking
- Problem Solving & Decision Making
- Service Standard Enforcement
- Upselling
- Interpersonal Skills
- Teamwork
- Language Skills: Arabic, French, English
- Cash Handling & POS Systems
- Health & Safety Compliance
- Inventory Management
- Planning
Software
Opera PMS
Microsoft Office suite
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Club Waiter ( Hugo Bar )
Sheraton Hotels & Resorts
06.2024 - Current
Room Service Waiter
Sheraton Hotels & Resorts
08.2023 - 06.2024
Room Service Intern
Sheraton Hotels & Resorts
07.2023 - 08.2023
Hugo Bar Intern
Sheraton Hotels & Resorts
05.2022 - 07.2022
Lobby Bar Intern
Sheraton Hotels & Resorts
03.2022 - 05.2022
Restaurant Italian Intern
Sheraton Hotels & Resorts
01.2022 - 03.2022
Restaurant Self Service Intern
Sheraton Hotels & Resorts
11.2021 - 01.2022
Front Desk Intern
Sheraton Hotels & Resorts
09.2021 - 11.2021
High School Diploma -
El Mokawma High School
09.2021 - 06.2024
Resavation Intern
Sheraton Hotels & Resorts
07.2021 - 09.2021
Housekeeping Intern
Sheraton Hotels & Resorts
02.2021 - 07.2021
Université Badji Mokhtar - Right
Université Badji Mokhtar De Annaba
04.2001 -
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