Chahinez Kouchkar
Algiers
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Client Advisor
Imperial Citizenship
10.2024 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Country Manager
Teddra SAS
04.2024 - Current
- Managed cross-functional teams to ensure seamless operations and drive business objectives.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Analyzed market trends and competitor activities to inform strategic decisionmaking.
- Ensured regulatory compliance by working closely with legal advisors and government agencies.
Telemarketer
Concentrix
05.2023 - 04.2024
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Implemented CRM software effectively for better tracking of leads, customer interactions, and sales progressions.
Event Planner
K Sisters
01.2023 - 05.2023
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Brainstormed and implemented creative event concepts and themes.
Telemarketer
Mayfo Solutions
05.2021 - 01.2023
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Collaborated with other team members to achieve monthly sales targets consistently.
Online Store Manager
Self-employeed
12.2021 - 08.2022
- Increased online sales by implementing effective marketing strategies and managing promotional campaigns.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Developed strong relationships with suppliers, negotiating favorable terms and securing reliable product sources.
Education
Bachelor of Business And Finances - Finance
Algiers 3
06.2022
Bachelor of Mathematics - Mathematics
Didouche Mourad
06.2019
Skills
- Team Leadership
- Customer Relationship Management (CRM)
- Verbal and written communication
- Sales Techniques
- Decision-Making
- Social Media Management
- Content Creation
- Excellent Multitasking
- Problem-Solving
- Attention to Detail
- Canva Proficiency
Languages
Arabic
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Client Advisor
Imperial Citizenship
10.2024 - Current
Country Manager
Teddra SAS
04.2024 - Current
Telemarketer
Concentrix
05.2023 - 04.2024
Event Planner
K Sisters
01.2023 - 05.2023
Online Store Manager
Self-employeed
12.2021 - 08.2022
Telemarketer
Mayfo Solutions
05.2021 - 01.2023
Bachelor of Mathematics - Mathematics
Didouche Mourad
Bachelor of Business And Finances - Finance
Algiers 3
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