Chahinez Touaibia
Oran
Summary
Multilingual administrative and language professional with over 5 years of experience in translation, content writing, and client support. Demonstrated ability to manage cross-functional tasks in healthcare, education, and event management. Adept in using modern digital tools, creating high-quality content, and maintaining exceptional client relationships. Fluent in Arabic, English, and French.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Oakridge Smiles
San Jose
01.2024 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Handled billing and insurance claims with accuracy and follow-up.
Translator/Content Writer
Freelance
Oran
04.2020 - Current
- Created content for blogs, websites, and digital platforms.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Assisted non-English speaking clients with communication issues.
Client Relations Coordinator
Aramcco in Germany
Oran
06.2023 - 12.2023
- Developed relationships with new and existing clients through effective communication and follow-up.
- Processed payments from customers according to established policies and procedures.
- Performed basic administrative tasks such as filing documents or scheduling appointments.
- Provided customer service to clients by responding to inquiries and resolving issues in a timely manner.
Customer Service Representative
Numerix
Oran
01.2022 - 12.2022
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Master of Arts - Language Interpretation And Translation
UNIV-Oran 01 Ahmed Ben Bella
Oran 06-2022
Bachelor of Arts - Translation
Institut De Traduction
Oran07-2020
High School Diploma -
Cheikh Ibrahim Tazi School
Oran07-2017
Skills
- Office administration
- Billing processing
- Insurance claims
- Customer service
- Employee training
- Project management
Certification
- DALF C2
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Digital skills
- Translation Tools: SDL Trados, OmegaT, MemoQ
- Office Software: Microsoft Word, Excel, PowerPoint, Access
- Communication Platforms: Zoom, Microsoft Teams, Slack, Hubspot, Discord, Google Meet
- Specialized Tools: Dentrix (dental office management), Curve.
Timeline
Office Manager
Oakridge Smiles
01.2024 - Current
Client Relations Coordinator
Aramcco in Germany
06.2023 - 12.2023
Customer Service Representative
Numerix
01.2022 - 12.2022
Translator/Content Writer
Freelance
04.2020 - Current
Master of Arts - Language Interpretation And Translation
UNIV-Oran 01 Ahmed Ben Bella
Bachelor of Arts - Translation
Institut De Traduction
High School Diploma -
Cheikh Ibrahim Tazi School
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