CHHAYA WARKE
Coppell
Summary
Experienced IT professional with 1.5 years of U.S. working experience in the financial and healthcare sectors. Demonstrated expertise in IBM WebSphere administration, Red Hat Enterprise Linux,SQL, incident management, and production support. Track record of swiftly acquiring and adapting to emerging technologies. A
dedicated team player committed to providing effective technical support to enhance operational performance.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Operations Specialist-Tier 1
MBI Solutions LLC
2 2023 - Current
- Perform Database maintenance tasks.
- Monitoring AutoSys Jobs.
- Perform WebSphere administration and maintenance tasks
- Provide technical support and resolve problems.
- Troubleshoot operating system issue
- Incident management in ServiceNow and JIRA
- Monitor day-to-day operations, delegating tasks appropriately to ensure smooth workflow.
- Maintain and contribute to knowledge base for Tech support
- Perform troubleshooting and incident response on systems
- Analyze events and communicate with next level team or third parties responsible for resolution
- Perform troubleshooting and incident response on systems
- Supporting multiple projects simultaneously while adhering to deadlines
Career Break for Parenthood
Stay At Home Mom
01.2009 - 02.2023
- Took time off to raise young children and manage household responsibilities.
- Managed household schedules, enhancing time management and organizational skills.
- Coordinated activities and appointments, improving multitasking and problem-solving abilities.
- Completed online courses in IT Support , AWS,LINUX staying updated with industry trends.
- Volunteered as community organizer, developing leadership and communication skills
Technical Support Associate
AWPL, Bengaluru, India
01.2008 - 12.2008
- Provided 1st and 2nd level support administering and managing Windows and Linux servers (user management, patch management, system monitoring),
- Provided application support for Enterprise Content Management solutions
- Installed software updates and security patches to address security vulnerabilities, Incident and problem management
- Preparing weekly, monthly and annual reports
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality
- Contributed to a positive work environment by consistently exhibiting strong work ethic and dedication to customer satisfaction
- Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions
Technical Support Engineer
HCL Infosystems Limited,Pune, India
12.2005 - 12.2007
- Provided excellent customer service and responded to Service Desk calls, emails, requests and chat sessions in timely manner,
- Created support service tickets and used web-based ticketing systems(JIRA) to track and deliver support services.
- Installed, serviced and upgraded over 100 Windows computers.
- Provided hardware and software PC support to resolve client issues.,
- Troubleshoot tier I technical issues for 15-20 customers per day, diagnose problems, and identify solutions.
Education
Associate of Science - Computer Technology
MSBTE
Maharashtra, India 05.2001 - 05.2005
Skills
Unix and Red Hat Enterprise Linux
WebSphere
ITIL
AutoSys job monitoring
SQL
Sybase Database
AWS
Networking
Operations co-ordination
Teamwork and Collaboration
Microsoft Office
Flexible and Adaptable
Multitasking Abilities
Excellent Communication
Certification
Certified in Google IT Support Professional, 2023
Otherdetails
Valid work permit in U.S (EAD),
Languages: Enlilish, Hindi, Marathi, Tamil, Malayalam
Training
- Google IT Support Professional Training, 2023
- Red Hat Enterprise Linux 7 & 8 System Administration training, 2021 & 2022
- AWS Certified Cloud Practitioner training, 2024
- ITIL V4 Foundation, 2022
Timeline
Career Break for Parenthood
Stay At Home Mom
01.2009 - 02.2023
Technical Support Associate
AWPL, Bengaluru, India
01.2008 - 12.2008
Technical Support Engineer
HCL Infosystems Limited,Pune, India
12.2005 - 12.2007
Associate of Science - Computer Technology
MSBTE
05.2001 - 05.2005
Operations Specialist-Tier 1
MBI Solutions LLC
2 2023 - Current
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