Summary
Overview
Work History
Education
Skills
Timeline

Delassi Abdennour

Student
Laghouat,Algeria

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Costumer Service Agent

Clothing Store
Laghouat, Algeria
06.2021 - Current
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associate of Science - Computer Science

University of Laghouat – Université Amar Telidji, Laghouat
09.2023 - Current

Academic Degree - Flight Attendance

DJULNAR INTERNATIONL INSTITUTE, Staoueli, Algeria
08.2023 - 08.2023

Skills

    Documentation and reporting

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Timeline

University of Laghouat – Université Amar Telidji - Associate of Science, Computer Science
09.2023 - Current
DJULNAR INTERNATIONL INSTITUTE - Academic Degree, Flight Attendance
08.2023 - 08.2023
Costumer Service Agent - Clothing Store
06.2021 - Current
Delassi Abdennour Student