Deyvid Perez

Exclusive department in charge of serve and generate the highest profit for the company.

• Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
• Create offers and invitations to special events and tournaments for VIP Guests.
• Launched successful marketing campaigns that drove brand awareness among target audiences.
• Monitored industry trends to adapt strategies accordingly.
• Built and managed relationships with key clients and partners to drive growth.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Collected, arranged, and input information into database system.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Gathered, organized and input information into digital database.

Highest Royal Caribbean Team.

• Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
• Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
• Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
• Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
• Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
• Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
• Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
• Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
• Reviewed legal documents and contracts to determine potential conflicts and disputes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Booking guests into new cruises.

• Increased sales revenue by developing and implementing strategic sales plans.
• Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
• Built strong client relationships through consistent communication and effective problemsolving.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Retention customer specialist.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

• Increased client satisfaction by effectively managing account teams and delivering exceptional service.
• Developed comprehensive account plans to align client objectives with actionable strategies for success.
• Streamlined internal processes to enhance team productivity, resulting in improved performance metrics.
• Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
• Conducted market research to identify trends and opportunities, informing data-driven decision-making for clients.
• Coordinated events and promotions that generated leads and increased brand visibility in target markets.
• Mentored junior team members, fostering a collaborative environment that encouraged professional growth.

• Elevated company reputation through consistent delivery of high-quality creative content.
• Created designs that effectively communicated complex concepts to diverse audiences.
• Mentored junior designers, fostering professional growth and enhancing overall team capabilities.
• Enhanced brand recognition by developing innovative marketing campaigns and visually compelling designs.
• Optimized digital user experiences through thoughtful interface design and user testing methodologies.
• Led cross-functional teams to deliver high-quality creative assets on time and within budget constraints.

• Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
• Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
• Participated actively in recruitment efforts by interviewing prospective employees and providing feedback to management on candidate suitability.
• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
• Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.

• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
• Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
• Sales forecast development.
• Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
• Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.

• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Provided expert advice on risk management strategies based on years of experience in various types of software development environments.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
• Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.

• Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
• Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Expanded customer base with targeted prospecting and lead generation efforts.
• Database Management.