Elhocine Houti
Bouismail
Summary
A dedicated and customer-focused professional with four years of experience in customer service. I excel in fast-paced environments, adept at handling inquiries, resolving issues, and ensuring customer satisfaction. Recognized for my strong communication skills, problem-solving abilities, and unwavering commitment to delivering exceptional service. Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Overview
6
6
years of professional experience
Work History
Sales Assitant
Soltaan Parfum
11.2020 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Event Organiser
Federation Of Arts And Culture
05.2018 - 08.2020
- Coordinated and executed a variety of events, from corporate meetings to largescale conferences
- Played a key role in team coordination, contributing in operational efficiency
- Supported the implementation of marketing campaigns for events
- Coordinated logistics including venue selection, transportation, and accommodation, streamlining processes and improving attendee experience
- Managed registration process for attendees of events.
Education
Certificate - Commerce intentaional
Iseeg Institut
Algeirs03-2022
High School Diploma -
Tourkia Mahmoud High School
Tipaza10-2020
Skills
- Costumer Service
- Persuasion
- Emotional Intelligence
- Negotiation
- Sales Techniques
- Multilingual
- Communication Skills
- Product Knowledge
- Event Coordinator
- Conflict Resolution
- Cultural Awareness
- Team support and assistance
- Cash Handling
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Timeline
Sales Assitant
Soltaan Parfum
11.2020 - Current
Event Organiser
Federation Of Arts And Culture
05.2018 - 08.2020
Certificate - Commerce intentaional
Iseeg Institut
High School Diploma -
Tourkia Mahmoud High School
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