FETTAH SOULEF
Tourism Establishment Manager
MASCARA
Summary
I hold a Master’s degree from the Higher School of Management, where I specialized in Tourism Establishment Management. As a former student in Tourism Establishment Management, I am passionate about the hospitality sector and sustainable tourism. I possess a solid understanding of both the operational and strategic challenges related to hotel management, service quality, and customer experience. Dynamic, well-organized, and with excellent interpersonal skills, I am seeking to contribute my abilities to an innovative tourism structure, in order to support its development while continuing to build my skills in the field.
Diligent manager with comprehensive background in hotel management and ownership. Successfully led operations and improved guest satisfaction through innovative service initiatives. Demonstrated excellence in revenue management and staff leadership.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Internship at a 5-star Hotel Establishment
El Moravides Hotel
04.2023 - 04.2023
- Follow-up of reservations using the Excelia Front Office software and coordination with other departments (housekeeping, food & beverage, front desk)
- Experience gained in the Human Resources department
- Ensured service quality and compliance with 5-star standards
- Experience in the hotel’s finance department
Volunteer
Member in Communication Branch PTstars Club
09.2023 - 04.2024
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Increased cultural awareness with organization of multicultural festivals.
- Amplified non-profit reach by managing social media campaigns.
Internship at a 2-star Hotel Establishment
Grand Bassin Hotel
05.2025 - 05.2025
- Operation of the front desk department
- Monitoring and follow-up of the breakfast service
- Accommodation and administration department
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
M.D. - Management Science
Higher School of Management
Tlemcen, Algeria 04.2001 - 01.2020
Skills
-Relation management
Certification
Human and self-developement
Timeline
Internship at a 2-star Hotel Establishment
Grand Bassin Hotel
05.2025 - 05.2025
Certification of english conversation from international americademy
05-2024
Human and self-developement
02-2024
Volunteer
Member in Communication Branch PTstars Club
09.2023 - 04.2024
Internship at a 5-star Hotel Establishment
El Moravides Hotel
04.2023 - 04.2023
M.D. - Management Science
Higher School of Management
04.2001 - 01.2020
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