Foudili Salah Eddine
Receptionist Administrator
Bou Saada,M’sila
Summary
Seasoned Receptionist Administrator with a robust background in hospitality and corporate settings, notably with Bayat Catering. Excelled in client relations and reception management, enhancing company image through exceptional service. Skilled in FIDELIO and adept at multitasking, I significantly improved visitor satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Bayat Catering
11.2015 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• EDUCATION/QUALIFICATIONS :
• (2009/2011)High School Foreign Languages, Ziri Ben Menad Bou-saada - Algeria
• (2013/2015) National Institute of Hostelry and Tourism INHT - Bou-saada - M’sila - Algeria.
• Diplomas : Advanced Technician’s Certificate in Hotel Administration.
• TRAINING : KERDADA Hotel ****- El Djazair Hotel and Resorts Chaine (ex St George) Bou-saada (June to September 2015 front and help desk receptionist)
• ELCAID Hotel****- El Djazair Hotel and Resorts Chaine (ex St George) Bou-saada (January to March 2014 front and help desk receptionist)
• First aid procedures in work place(NOVEMBER 2015-2018) Bayat Catering ,Hassi Messaoud -Algeria.
•WORK EXPERIENCES :
• Bayat Catering : NOVEMBER 2015 to MARCH 2018- life base Hassi Messaoud.
• Bayat Catering: APRIL 2018 (Petroleum Company south Algeria) Life base SH-DP- Ain Amenas Algeria.
(Front and help desk receptionist and operator the whole period)
Education
High School Diploma - Foreign Languages And Literatures
Ziri Ben Menad
Bou Saada, Algeria06.2012
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document Management
- Client Relations
- Supply Management
- Guest Relations
- Facilities Management
- Data Entry
- Multitasking and Organization
- Windows applications
- Hotel management program: FIDELIO
- Type or edit your skills here
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Handling mail or deliveries
- Maintaining the reception area
Affiliations
Sonatrach Algeria National Oil Company
Certification
- CAP - Certified Administrative Professional
Additional Information
LANGUAGES Skills :
- Arabic: native speaker.
- English: read, write, and conversationally fluent.
- French: read, write and conversationally fluent.
- Germane: basic and simple conversations.
Timeline
Receptionist Administrator
Bayat Catering
11.2015 - Current
High School Diploma - Foreign Languages And Literatures
Ziri Ben Menad
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