Ghalem Djihad
Qatar
Summary
Dynamic leader and effective communicator with a proven track record at Royal Tulib, adept at guest relations and customer service focus. Excelled in staff training and development, significantly enhancing operational efficiency. Skilled in data entry and adept at creating engaging educational content, demonstrating a unique blend of administrative and instructional expertise.
Overview
3
3
years of professional experience
Work History
Reception Manager
Royal Tulib
Skikda
02.2024 - 11.2024
- Performed administrative tasks such as copying, faxing or scanning documents.
- Processed payments from customers in accordance with established policies.
- Monitored inventory levels of office supplies and placed orders as needed.
- Prepared reports regarding daily activities at the reception desk.
- Answered inquiries from customers via phone, email or face-to-face contact.
- Ensured that all relevant documents were filed correctly in an organized system.
- Created effective schedules to ensure adequate coverage at the front desk during peak times.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
English Teacher
Golden Gate
Constantine
02.2022 - 12.2023
- Compiled, administered and graded examinations and other assigned work.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Facilitated student success and academic growth new curriculum implementation.
- Developed and implemented English curriculum to meet the needs of students.
- Established and enforced clear class objectives and requirements to promote consistent education for students.
Education
J.D. - English Education
El Arbi Ben Mhidi University
Oum El Bouaghi- Algeria06-2021
Skills
- Strong leadership
- Guest relations
- Customer service focus
- Data entry proficiency
- Marketing and promotions
- Staff training and development
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Reception Manager
Royal Tulib
02.2024 - 11.2024
English Teacher
Golden Gate
02.2022 - 12.2023
J.D. - English Education
El Arbi Ben Mhidi University
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