Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
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Ghebghoub Asmaa

Ghebghoub Asmaa

Dubai,UAE

Summary

I'm highly motivated and dedicated individual that has attained various skills throughout my career. comfortable working with people of all levels and having excellent approach to solving problems and developing business processes. responsible person willing to learn and able to share new knowledge, and experience to organization. extremely organized with high level of attention.

Overview

2
2
years of professional experience

Work history

Senior Sales Consultant

Bally
Dubai Mall, UAE
09.2022 - Current
  • Achieving and exceeding monthly, individual and store target.
  • Operating the retail system for stock transfer, payments, stock inquiries and customer data base input.
  • Providing outstanding client experience demonstrating knowledge about products, DNA and serving the client ceremony.
  • Assisting in floor moves, merchandising, display maintenance and store housekeeping.
  • assisting actively in the store transfers when needed between boutiques or free zone following up precisely the store procedures.
  • tracking the GTV IN, OUT and providing the weekly report. Collecting data on customer behaviours, top sellers, slow movers which will be key input for business reviews.
  • Handled customer issues and excelled on company standards while maintaining an above average standing.
  • strength customer relations and nurturing loyal customer base also implanting CRM appropriate tools.
  • Training new employees on sales, visual standards and brand knowledge. Recommending product or service enhancements to improve customer satisfaction and sales potential.


Sales associate

Regetta Canoe
Dalma Mall, Abu dhabi
11.2021 - 08.2022
  • achieved the individual, target and store indicators.
  • Assisted customers in locating specific items to boost satisfaction.
  • provided feedback in processing and replenishing merchandise, participated in receiving and monitoring floor stock.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Championed highest level of professionalism and expertise in communication and teamwork.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Prepared products for sales floor, presenting items immaculately for appealing displays.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Recommended merchandise based on exact customer needs, improving sales conversion rates.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Maintained orderly store to provide customers with pleasant shopping experience.
  • Received and processed shipments and deliveries to maintain organized workflow.
  • Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.

Education

Master's degree - Hydraulic /Water engineering

University of science and technology
Algeria,oran
/2017 - /2019

Skills

  • Outstanding Customer service and Care
  • Effective Communication and Negotiation skills
  • Active Listening
  • Flexible and Adaptable
  • Self-Motivated
  • attention to detail
  • up-selling and cross-selling
  • Creative problem solving
  • organization skills
  • time management
  • multitasking
  • client relations and satisfaction
  • team motivation
  • Microsoft office
  • Great sense of style and colour
  • good grooming skills

Languages

Arabic
Native
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Russian
Beginner

Timeline

Senior Sales Consultant

Bally
09.2022 - Current

Sales associate

Regetta Canoe
11.2021 - 08.2022

Master's degree - Hydraulic /Water engineering

University of science and technology
/2017 - /2019

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Ghebghoub Asmaa