Overview
Work History
Skills
Accomplishments
Education
Summary
Work Availability
Affiliations
Interests
Sport
Timeline
GHIZLENE LATIFA KHITRI

GHIZLENE LATIFA KHITRI

Pharmacist
Tlemcen,Tlemcen

Overview

2
2
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Regional Director of Sales and Operations

Laboratoire Pharmaceutique Neomedic, Algeria
Tlemcen, Tlemcen
09.2022 - Current
  • Established ambitious sales targets for Medicines and Pharmaceuticals, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Formulated and presented innovative strategies to stakeholders to build successful sales plans.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Established and cultivated solid business relationships with new or existing customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Regional Sales Manager

EVEXIA Parapharmaceutical Laboratory, Algeria
Tlemcen, Oran, Algeria
05.2022 - 09.2023
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Executed successful promotional events and trade shows.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Finalized sales contracts with high-value customers.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Executed successful marketing campaigns to generate new business and expand customer base.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
  • Developed and managed budgets to confirm proper use of resources and maximize profitability.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Medical-Commercial Representative

EVEXIA Parapharmaceutical Laboratory, Algeria
Tlemcen, Oran, Algeria
01.2022 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Skills

  • Customer Needs Assessments
  • xpertsoft
  • MS office
  • Operational Standards
  • Collateral Management
  • Salesforce Administration
  • Constructive Feedback
  • Employee Performance Evaluations
  • New Business Opportunities
  • Presenting at Conferences
  • Sales and Marketing
  • Prospect Management
  • Contact Management Systems
  • Consultative Selling Techniques
  • Program Monitoring
  • Showroom Design
  • Staff Meetings
  • Framework Improvements
  • Client Base Retention
  • Sales Leadership
  • Vendor Negotiations
  • Key Performance Indicators (KPIs)
  • Customer Order Management
  • Inventory Management Strategy
  • Financial Reconciliations
  • Advertising Campaigns
  • Leasing Options
  • Team Routing
  • Performance Feedback
  • Order Fulfillment

Accomplishments

  • Achieved good sales records by completing tasks with accuracy and efficiency.

Education

Ph.D. - Pharmacy

College of Medecine And Pharmacy, , University Of Oran, Algeria
09.2015 - 07.2021
  • Relevant Coursework: Pharmacy & Biology.
  • Professional Development: Micro-biology
  • Professional Development: anti-biogram
  • 4 GPA
  • Ranked in Top 10% of class
  • Doctoral Thesis/dissertation:

- Background: Increased levels of factor VIII (FVIII) have been associated with acute ischemic stroke(AIS), but its prognostic value remain controversial until now. That’s why FVIII testing during AIS, seems to be interested and also, can be useful for assessing the chances of recovery which is critical to optimize poststroke care.

Aims: To assess the prognostic value of factor VIII in the prediction excellent outcome.
Methods: The study was carried out on 46 adult patients with acute ischemic stroke. Blood samples were taken on admission, to measure FVIII activity. Neurological deficit of patients was determined according to modified Rankin scale (mRS). The end point of this study was excellent outcome at 30 days defined as mRS: (0 –1), during the follow-up period.

  • Research Project: Neurological deficit of patients.

High School Diploma -

Oussama Ibn Zayd, Oran, Oran, Algeria
09.2012 - 07.2015

Summary

Goal-oriented manager with distinguished experience in Pharmaceutical industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Accomplished Sales Manager offering 02 years of experience developing and maximizing Medicines sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • International Customer Service Association

Interests

Sport

Classical Music

Social media

Charity associations

Sport

Swimming

Tennis

Chess

Hiking

Timeline

Regional Director of Sales and Operations - Laboratoire Pharmaceutique Neomedic, Algeria
09.2022 - Current
Regional Sales Manager - EVEXIA Parapharmaceutical Laboratory, Algeria
05.2022 - 09.2023
Medical-Commercial Representative - EVEXIA Parapharmaceutical Laboratory, Algeria
01.2022 - 05.2022
College of Medecine And Pharmacy, - Ph.D., Pharmacy
09.2015 - 07.2021
Oussama Ibn Zayd, Oran - High School Diploma,
09.2012 - 07.2015

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GHIZLENE LATIFA KHITRI Pharmacist