Bachelor's Degree - Tourism And Hospitality Management
National Higher School of Tourism (ENST)
09.2018 - 06.2021
Hadil Sakal
Tourism and Hospitality Manager
Tipasa,42
Timeline
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionWork History
Call Center Agent
Gescall
06.2022 - 11.2023
Successfully managed a high volume of daily calls, consistently meeting performance metrics for speed and quality.
- Provided first-call resolution for 90% of customer inquiries and complex issues, ensuring client retention.
- Maintained and updated customer data (CRM) with high accuracy.
- Developed active listening and empathy skills, crucial for understanding diverse customer needs.
Education
Bachelor's Degree - Tourism And Hospitality Management
National Higher School of Tourism (ENST)
2 Av. Du Dr Frantz Fanon, Alger Centre, Algeria 09.2018 - 06.2021
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Problem-solving skills
- Typing speed
- Issue resolution
- System documentation
- Language fluency
- Telemarketing expertise
- Call quality
- Professional phone voice
- Call control skills
- Goal orientation
- Inbound call reception
- Communicating with clients
- Call center customer service
Summary
Offering strong communication and interpersonal skills, ready to learn and grow in customer service environment. Contributes to team success by quickly adapting to new systems and processes and efficiently managing customer interactions. Ready to use and develop problem-solving and multitasking skills in [Desired Position] role.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)