HAITHEM BOUREKKOUCHE
Sétif
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences, creative hospitality and travel industry professional and a team contributor, offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. committed to delivering excellent service and enhancing passenger satisfaction with empathy.
Overview
5
5
years of professional experience
Work History
Tour Guide
Ampere Tours
01.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups from 30 countries by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Dealing with distressed and frustrated customers and ensuring passengers safety and comfort
- Attending needs and inquiries of travelers
- Communicating instructions and updating passengers effectively.
Telephone Operator
Société Générale Setif
02.2020 - 12.2023
- Resolving customer issues and providing prompted aid
- Dealing with distressed and frustrated customers
- Coordinate between the Accounts and savings department and customers to resolve issues
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by 50% via efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Education
Training - Cabin Crew
Queen MK Academy
Algiers, Algeria08.2024
Master of Science - Chemical Engineering
Farhat Abbas University
Setif, Algeria06.2023
Bachelor of Science - Process Engineering
Farhat Abbas University
Setif, Algeria09.2021
Baccalaureate - Sciences
Baccalaureate Degree
Setif, Algeria2019
Baccalaureate - Mathematics
Baccalaureate Degree
Setif, Algeria2018
Skills
- Public Speaking experience and strong Presentation Skills from extensive touring with passengers from 30 backgrounds
- Exceptional communication gained with patient and effective management of telephone operations for 2 years
- Safety Consciousness gained from studying Quality, hygiene, safety, environment
- Customer Engagement gained from 4 years of professionally caring for customers
- Emergency Response and delivering CPR
Languages
- English: Fluent (TOEFL score: 101)
- Arabic: Native
- French: Fluent
- German: Beginner
- Russian: Beginner
Timeline
Tour Guide
Ampere Tours
01.2024 - Current
Telephone Operator
Société Générale Setif
02.2020 - 12.2023
Training - Cabin Crew
Queen MK Academy
Master of Science - Chemical Engineering
Farhat Abbas University
Bachelor of Science - Process Engineering
Farhat Abbas University
Baccalaureate - Sciences
Baccalaureate Degree
Baccalaureate - Mathematics
Baccalaureate Degree
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