HASSAN AYOUB BOUGOFFA
CABIN CREW Member-customer service Professional
KOUBA,alger
Profil professionnel
motivated and customer focused candidate with a higher technician diploma in tourism management and experience in customer service and commercial relations.
skilled in communication,teamwork,and handling clients in fast-paced environments.
passionate about the aviation industry and committedto providing passengers with a safe,comfortable,anprofessional travel experience.
well presentes,adaptable, and able to work effciently under pressure in multicultural environments.
Vue d'ensemble
1
1
année d'expérience professionnelle
4
4
years of post-secondary education
Expérience
Senior Steward
COMPANY TASSILI
alger
2026.02 - Current
- excellent customer service
- strong communication skills
- ability to work under pressure
- teamwork and adaptability
- professional appearance and attitude
- safety awareness
- Calculated charges, issued table checks, and collected payments from customers.
- enthusiastic about joining an international airline company
agent commercial
teria lab
alger
2025.01 - Current
- Mtivated and excellent communication skills and professionnal appearance.
- able to work under pressure, provide high-quality service
- worked effectively within a sales team
- achieved customer satisfaction and sales targets
- Researched and qualified businesses to identify leads.
- prometed and sold company products
Formation
BEP (professional qualification) - steward
école de formation des stewards et hotesse de l'ai
alger 2025.02 - 2026.12
BTS (advanced technician's certificate) - higher technician diploma in tourism animation and management
institut
alger 2023.10 - 2026.04
Compétences
- Meeting facilitation
- Complaint handling
- Wine pairing proficiency
- Revenue generation
- passenger assistance
- safety awareness
- time management
- conflict resolution
- active listening
- emergency handiling
Language
Arabic, French
First languages
English
Intermediate
Russian
Basic knowledge
Chronologie
Senior Steward
COMPANY TASSILI
2026.02 - Current
BEP (professional qualification) - steward
école de formation des stewards et hotesse de l'ai
2025.02 - 2026.12
agent commercial
teria lab
2025.01 - Current
BTS (advanced technician's certificate) - higher technician diploma in tourism animation and management
institut
2023.10 - 2026.04