Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
Generic

Hassna Amir

Algiers,16

Summary

Eager professional, seeking a position with a reputable companies in different sector, Sales, Aviation, private jet, Retail and education with a positive and energetic working environment. Skilled at building strong team environment and fostering open communication and relations Thrive on new challenges and learning experiences. Able to handle pressure, work as part of team with Infectious enthusiasm and an inspirational style. with extensive experience in public relation and sales, contribute effectively by working hard and assertive. Proactive transfer my, extensive and innovative skills and work with motivation and dedicated professionals.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

ALWAAD REAL ESTATE

Registered RERA Real estate agent

  • Advertise listed property to other Real Estate companies and potential buyers
  • Communicate with buyers and help clients determine value of property want to sell
  • Make research of different property for sale.

CABIN CREW

TASSILI AIRLINES
10.2017
  • Ensure safety and security of passengers on board
  • Delivering best customer service
  • Work as team, establish good communication between crew and passengers
  • Conducting briefings and developing skills in public relation and customer care.

CLIENT ADVISOR

LOUIS VUITTON
02.2016 - 09.2016
  • Promoting and selling luxury products such as leather goods, jewelries, ready to wear and shoes
  • Building good relationship with client
  • Delivering best customer service
  • Introducing latest products to clients by sending emails, messages and so on
  • Prospecting on clients to invite them to store, try new product and assist to fashion show
  • Sharing history of each product with client.

FRENCH TEACHER

SCIENCE AND LITERACY SCHOOL
09.2014 - 06.2015
  • Reviewing lesson plans and creating best practice for instructional strategies
  • Ensuring that each scholar meets their academic goals
  • Providing guidance, coaching and direction to follow after school tutors
  • Ensuring uniformity and timeliness of assessments and parent reporting
  • Establish and maintain atmosphere conducive to learning by providing access to variety of learning materials and teaching strategies
  • Organizing and effectively structuring learning experiences in classroom
  • Completing necessary paperwork regarding progress monitoring and transitioning of French language learners in school.

SALES REPRESENTATIVE

TIRENA YACHTS AND BOATS
03.2013 - 06.2014
  • Visit clients to promote our products and sell luxurious boat trips, show samples and take orders
  • Establish customer's needs, explain and demonstrate our product to them
  • Quote and negotiate prices
  • Prepare contracts and record orders
  • Study the objectives, promotional policies and needs of organizations to develop public relations and sales strategies that will influence public opinion or promote ideas, products, and services
  • Advertising and approaching different companies, such as tourism agencies, hotels, and making contracts with them
  • Put new strategies and work towards meeting sales targets and budgets
  • Report to employers on sales and provide feedback about the marketing of new or established products.

VVIP FLIGHT ATTENDANT

JET AFALCON AVIATION SERVICES ABU
12.2009 - 03.2013
  • Deliver the best VVIP customer service according to the customer and Royal family profile
  • Developing a loyal customer base and high rate of repeat business
  • Enhancing communication between the relevant departments to ensure customer needs are exceeded with the highest quality products provided on board
  • Providing strategic visions of future goals and objectives related to customer service
  • Managing office files, and PowerPoint presentations for new strategies of customer care and development.

CABIN MANAGER

ETIHAD AIRWAYS
10.2003 - 11.2009

Conducting safety briefing, leading cabin crew on board and ground from 99 different nationalities

  • Responsible for leading, facilitating and managing all resources such as time, product to deliver high standard customer service
  • Assess crew performance, provide reports with areas needing development
  • Support, guide and coach team members, provide on job training to crew under direct supervision
  • Successfully completed dangerous goods program, security and CRM
  • Motivate and provide feedback to crew when required and provide job training on a daily basis
  • Preparing paperwork for immigration customs and quarantine as per different countries rules and procedures
  • GCAA license all latest fleet of ETIHAD Airways.

Education

French literacy degree -

UNIVERSITY OF ALGIERS
Algiers, 16
09.1996 - 05.1999

Skills

Friendly, Positive Attitude

Team Management

Time Management

Calm Under Pressure

Organization and Time Management

Supervision and leadership

Excellent Communication

Languages

English
Arabic
French
Spanish

Training

  • Inspired Service VIP training, Performa Academy, Abu Dhabi, UAE, 07/01/06
  • Guest Service Enhancement Program and Public Relation, ETIHAD Academy, Abu Dhabi, UAE, 01/01/05
  • Cabin Manager Training, ETIHAD Academy, Abu Dhabi, UAE, 01/01/03
  • Cabin Crew Safety and First Aid, FORMAIR School, Paris, France, 01/01/99

Timeline

CABIN CREW

TASSILI AIRLINES
10.2017

CLIENT ADVISOR

LOUIS VUITTON
02.2016 - 09.2016

FRENCH TEACHER

SCIENCE AND LITERACY SCHOOL
09.2014 - 06.2015

SALES REPRESENTATIVE

TIRENA YACHTS AND BOATS
03.2013 - 06.2014

VVIP FLIGHT ATTENDANT

JET AFALCON AVIATION SERVICES ABU
12.2009 - 03.2013

CABIN MANAGER

ETIHAD AIRWAYS
10.2003 - 11.2009

French literacy degree -

UNIVERSITY OF ALGIERS
09.1996 - 05.1999

ALWAAD REAL ESTATE
Hassna Amir