Hichem Hadjadj
Bank Manager
Ain Beida ,Oum el bouaghi
Summary
Dynamic banking professional with extensive experience at BADR Bank, excelling in strategic planning and team management. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and collaboration. Recognized for cultivating high-performance cultures and driving business development initiatives. Strong communicator with a focus on results.
Overview
22
22
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Bank Manager
Bank of agriculture and rural development
06.2011 - Current
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
- Maintained scheduling for main branch to keep shifts appropriately staffe.
Front Office Supervisor
Bank of agriculture and rural development
Ain Beida, Oum el bouaghi
02.2008 - 05.2011
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Customer Service Representative
Bank of agriculture and rural development
Ain Beida, Oum el bouaghi
05.2003 - 03.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
DEUA - Accounting And Taxation
08 May 1945 Unversity
Gulema 06.2000
Skills
Strategic and financial planning
Sales professional
Human resources knowledge
Business Development
Staff Management
Teamwork and Collaboration
Excellent Communication
Certification
Diploma of advanced banking studies
Timeline
Islamic finance and sales force
09-2018
Bank Manager
Bank of agriculture and rural development
06.2011 - Current
Diploma of advanced banking studies
05-2011
Customer services officers business
02-2010
Front Office Supervisor
Bank of agriculture and rural development
02.2008 - 05.2011
Customer service officers
01-2004
Customer Service Representative
Bank of agriculture and rural development
05.2003 - 03.2008
DEUA - Accounting And Taxation
08 May 1945 Unversity