Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kamel Amoura

Kamel Amoura

Remote Virtual Assistant
Bordj Bounaama

Summary

Multilingual and tech-savvy Virtual Assistant with 4+ years of experience providing remote digital support, administrative coordination, and client services. Skilled in handling schedules, online documentation, customer communications, and digital tools including Google Workspace, Airtable, Slack, and Canva. Certified in TEFL, Google Digital Marketing, and Virtual Assistance. Fluent in English and Arabic with working knowledge of French and Spanish. Eager to support international teams with high-quality remote work.

Overview

7
7
years of professional experience
4
4
Certifications
4
4
Languages

Work History

Digital Services Assistant

Game Tower (Internet & Admin Services)
05.2021 - 02.2025
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Delivered digital support to 20+ clients daily, guiding them through online applications, form submissions, and document processes
  • Translated official documents and forms (Arabic–English) with 98% accuracy
  • Maintained and scheduled appointments using Google Calendar
  • Coordinated printing/scanning tasks and resolved minor tech issues to improve service flow
  • Utilized Gmail, Google Docs, and Airtable for customer records and daily task management
  • Reduced average wait time by improving client flow and multitasking under pressure

Customer Service Team Member

Local Restaurant
07.2018 - 01.2020
  • Processed customer orders and managed cash/credit transactions efficiently
  • Maintained cleanliness and ensured quick service during peak hours
  • Strengthened communication and time management skills in a team-based, fast-paced environment
  • Supported kitchen and service coordination to reduce delivery time and improve customer satisfaction
  • Reduced call wait times by efficiently managing high call volumes during peak hours.

Education

Diploma in English Language And Literature - English Language And Literature

Ibn Khaldoun University
Tiaret, Algeria
04.2001 -

Skills

Google Workspace: Gmail, Docs, Calendar, Google Sheets

Certification

TEFL Premier Certificate – Premier TEFL

Timeline

Google Digital Marketing & E-Commerce – Coursera

07-2025

Customer Service Certificate – Oxford Home Study Centre

07-2025

Virtual Assistant Certificate – Alison

06-2025

TEFL Premier Certificate – Premier TEFL

05-2025

Digital Services Assistant

Game Tower (Internet & Admin Services)
05.2021 - 02.2025

Customer Service Team Member

Local Restaurant
07.2018 - 01.2020

Diploma in English Language And Literature - English Language And Literature

Ibn Khaldoun University
04.2001 -
Kamel AmouraRemote Virtual Assistant