Kamel Amoura
Remote Virtual Assistant
Bordj Bounaama
Summary
Multilingual and tech-savvy Virtual Assistant with 4+ years of experience providing remote digital support, administrative coordination, and client services. Skilled in handling schedules, online documentation, customer communications, and digital tools including Google Workspace, Airtable, Slack, and Canva. Certified in TEFL, Google Digital Marketing, and Virtual Assistance. Fluent in English and Arabic with working knowledge of French and Spanish. Eager to support international teams with high-quality remote work.
Overview
7
7
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Digital Services Assistant
Game Tower (Internet & Admin Services)
05.2021 - 02.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Delivered digital support to 20+ clients daily, guiding them through online applications, form submissions, and document processes
- Translated official documents and forms (Arabic–English) with 98% accuracy
- Maintained and scheduled appointments using Google Calendar
- Coordinated printing/scanning tasks and resolved minor tech issues to improve service flow
- Utilized Gmail, Google Docs, and Airtable for customer records and daily task management
- Reduced average wait time by improving client flow and multitasking under pressure
Customer Service Team Member
Local Restaurant
07.2018 - 01.2020
- Processed customer orders and managed cash/credit transactions efficiently
- Maintained cleanliness and ensured quick service during peak hours
- Strengthened communication and time management skills in a team-based, fast-paced environment
- Supported kitchen and service coordination to reduce delivery time and improve customer satisfaction
- Reduced call wait times by efficiently managing high call volumes during peak hours.
Education
Diploma in English Language And Literature - English Language And Literature
Ibn Khaldoun University
Tiaret, Algeria 04.2001 -
Skills
Google Workspace: Gmail, Docs, Calendar, Google Sheets
Microsoft Office: Word, Excel, PowerPoint
Design Tools: Canva (basic), Adobe Illustrator (beginner–intermediate)
Audio Editing: Music production and vocal editing (basic–intermediate)
Admin & Support: Document editing, data entry, form submissions, file organization
Scheduling & Coordination: Google Calendar, client scheduling
Communication Tools: Slack, ChatGPT, email handling
Multilingual Support: English–Arabic translation, communication
Soft Skills: Time management, attention to detail, communication, patience
Certification
TEFL Premier Certificate – Premier TEFL
Timeline
Google Digital Marketing & E-Commerce – Coursera
07-2025
Customer Service Certificate – Oxford Home Study Centre
07-2025
Virtual Assistant Certificate – Alison
06-2025
TEFL Premier Certificate – Premier TEFL
05-2025
Digital Services Assistant
Game Tower (Internet & Admin Services)
05.2021 - 02.2025
Customer Service Team Member
Local Restaurant
07.2018 - 01.2020
Diploma in English Language And Literature - English Language And Literature
Ibn Khaldoun University
04.2001 -