M Taleb
Souk Ahras
Summary
Dynamic customer service professional with experience at El Hadef Super Market, excelling in customer satisfaction and team collaboration. Proven ability in managing billing disputes and training new staff. Skilled in point of sale systems and product merchandising, consistently enhancing customer experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
El Hadef Super Market
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
PC Technician
Taki Drardjia Library
06.2020 - 01.2023
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - Process Engineering
Mohamed Cherrif Messadia
Souk Ahras06-2026
Skills
- Point of sale systems
- Team collaboration
- Customer RMA management
- Account management
- Refunds processing
- Product merchandising
- Employee management
Languages
English
Advanced (C1)
Timeline
Customer Service Associate
El Hadef Super Market
06.2023 - Current
PC Technician
Taki Drardjia Library
06.2020 - 01.2023
Bachelor of Science - Process Engineering
Mohamed Cherrif Messadia
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