Oracle Opera PMS
Mansour Madani
Front Office Receptionist
Algeria - Mostaganem
Summary
Bilingual and Master's graduate specializing in using English for specific purposes ( translation, teaching, cross-cultural encounters).
Energetic Front Desk Receptionist providing a superior level of customer service to guests. Enthusiastic about delivering superior service to every guest, keep customers satisfied and resolve any conflicts that may arise. Friendly, punctual and always prepared for challenges.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Hotel Front Desk Supervisor
AL MANSOUR PALACE HOTEL
Mostaganem
03.2020 - Current
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Answered incoming calls within allotted timeframes, handled queries efficiently and maintained positive customer interactions.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift
- Oversaw day-to-day operations of 150 -room hotel with staff of 6 employees.
Front Desk Receptionist
AZ HOTEL LE ZEPHYR
Mostaganem
06.2018 - 10.2019
- Make and confirm reservations.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used internal software to process reservations, check-ins and check-outs
Education
Master degree in ENGLICH - ENGLISH
University of Mostaganem
09.2018 -
Bachelor's Degree in ENGLISH - ENGLISH
University of Mostaganem
09.2015 -
Skills
Reservations management
Flexible and Adaptable
Excellent Communication
Proactive problem-solving
Interpersonal communications
Organisation and efficiency
Critical Thinking
Software
Microsoft Excel
Certification
Customer Service Foundations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service: Problem Solving and Troubleshooting
07-2022
Customer Service Foundations
06-2022
Hotel Front Desk Supervisor
AL MANSOUR PALACE HOTEL
03.2020 - Current
Master degree in ENGLICH - ENGLISH
University of Mostaganem
09.2018 -
Front Desk Receptionist
AZ HOTEL LE ZEPHYR
06.2018 - 10.2019
Bachelor's Degree in ENGLISH - ENGLISH
University of Mostaganem
09.2015 -