MARIA ABDENOUR
Tlemcen,Algeria
Summary
Customer-oriented professional with three years of experience in customer service and multilingual communication. Currently pursuing a Master’s degree in English Language Science after earning a Bachelor’s degree in 2024. Expertise in client relations and cross-cultural collaboration drives commitment to humanitarian initiatives and enhances support for international organizations.
Overview
3
3
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Humanitarian Volunteer
Al Baraka Association for Charitable and Humanitarian Work
, Algeria
12.2023 - Current
- Led volunteer teams in executing humanitarian projects, fostering collaboration and effective relief delivery.
- Organized and distributed humanitarian aid to vulnerable communities, ensuring timely access to essential resources.
- Collaborate with volunteer teams to ensure the effective delivery of relief activities.
- Coordinated planning and community outreach for humanitarian and charitable initiatives, enhancing community engagement.
Customer Service Representative
Chinese-Based Company
01.2023 - Current
- Deliver professional customer support through chat, email, and online communication.
- Resolve customer inquiries and complaints efficiently while maintaining high customer satisfaction.
- Managed multiple customer requests efficiently, consistently meeting deadlines and upholding company standards.
- Collaborated with internal teams to enhance customer experience and elevate service quality.
- Cultivated positive relationships with international customers to enhance trust and loyalty.
- Maintain accurate customer records and ensure compliance with company procedures.
Freelance Translator & Interpreter
Self-Employed
01.2022 - Current
- Delivered translation and interpretation services in Arabic, English, and French for diverse client needs.
- Provide translation and interpretation services in Arabic, English, and French.
- Facilitated effective communication between clients during meetings and online interactions to ensure clarity and collaboration.
- Deliver high-quality language services while maintaining confidentiality and professionalism.
- Managed multiple assignments concurrently while consistently meeting tight deadlines.
Humanitarian Aid Convoy Volunteer
Land Convoy for Gaza 2025 and 2026
06.2025 - 06.2026
- Contributed to humanitarian aid missions that supported civilians affected by the humanitarian crisis in Gaza.
- Coordinated preparation and organization of humanitarian relief supplies to optimize delivery during missions.
- Collaborated with volunteers to effectively navigate demanding, fast-paced environments while delivering aid.
- Exhibited resilience and adaptability while coordinating two humanitarian convoy missions affected by border restrictions.
Education
Master’s Degree - English Language Science
University of Aboubaker Belkaid
Tlemcen, DZ 09.2025 - 07.2026
Bachelor’s Degree - English Language Science
University of Aboubaker Belkaid
Tlemcen, Algeria 09.2021 - 05.2024
Skills
- Customer Service Excellence
- Client Relationship Management
- Problem Solving
- Conflict Resolution
- Cross-Cultural Communication
- Team Collaboration
- Active Listening
- Time Management
- Organizational Skills
- Adaptability
- Attention to Detail
- Multitasking
- Microsoft Excel
- Microsoft Word
- Google Workspace
- Critical Thinking
Languages
- Arabic, Native
- English, Professional Working Proficiency
- French, Intermediate Proficiency
Workshops And Professional Development
- Arabic, Native
- English, Professional Working Proficiency
- French, Intermediate Proficiency
Volunteer Experience
- Arabic, Native
- English, Professional Working Proficiency
- French, Intermediate Proficiency
Projects
- Arabic, Native
- English, Professional Working Proficiency
- French, Intermediate Proficiency
Languages
Arabic
First Language
English
Advanced
C1
French
Advanced
C1
Timeline
Master’s Degree - English Language Science
University of Aboubaker Belkaid
09.2025 - 07.2026
Humanitarian Aid Convoy Volunteer
Land Convoy for Gaza 2025 and 2026
06.2025 - 06.2026
Humanitarian Volunteer
Al Baraka Association for Charitable and Humanitarian Work
12.2023 - Current
Customer Service Representative
Chinese-Based Company
01.2023 - Current
Freelance Translator & Interpreter
Self-Employed
01.2022 - Current
Bachelor’s Degree - English Language Science
University of Aboubaker Belkaid
09.2021 - 05.2024