Mokrani Ghada
Summary
Experienced waiter with three years in high-paced environments. Skilled in customer service, order processing, and upselling. Ensuring customer satisfaction. Fluent in Arabic and French with good English communication skills.
Overview
3
3
years of professional experience
Work History
Waitress
Sheraton Annaba Hotel – Restaurant
2023.10 - 2025.06
- Maintained cleanliness and proper table settings in line with 5-star hotel standards
- Followed hotel hygiene and safety standards in food handling and service
- Handled guest requests and complaints politely, ensuring a positive dining experience
Waiter
Restaurant La Renaissance
2022.03 - 2023.06
- Greeted and seated guests in a professional and welcoming manner
- Presented menus, explained daily specials, and assisted guests with food and beverage choices
- Delivered meals and beverages promptly while ensuring accuracy of orders
Education
Bachelor of Science - Finance And Accounting
Badji Mokhtar University
Annaba, Algeria2025-07
Skills
- Customer service and guest relations
- Order taking and food & beverage service
- Teamwork and collaboration with kitchen staff
- Upselling Techniques
- Menu knowledge and upselling techniques
- Problem-solving during peak hours
LANGUAGES
Arabic
Native or Bilingual
French
Full Professional
English
Professional Working
Timeline
Waitress
Sheraton Annaba Hotel – Restaurant
2023.10 - 2025.06
Waiter
Restaurant La Renaissance
2022.03 - 2023.06
Bachelor of Science - Finance And Accounting
Badji Mokhtar University