Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Waitress

Mokrani Ghada

Summary

Experienced waiter with three years in high-paced environments. Skilled in customer service, order processing, and upselling. Ensuring customer satisfaction. Fluent in Arabic and French with good English communication skills.

Overview

3
3
years of professional experience

Work History

Waitress

Sheraton Annaba Hotel – Restaurant
10.2023 - 06.2025
  • Maintained cleanliness and proper table settings in line with 5-star hotel standards
  • Followed hotel hygiene and safety standards in food handling and service
  • Handled guest requests and complaints politely, ensuring a positive dining experience

Waiter

Restaurant La Renaissance
03.2022 - 06.2023
  • Greeted and seated guests in a professional and welcoming manner
  • Presented menus, explained daily specials, and assisted guests with food and beverage choices
  • Delivered meals and beverages promptly while ensuring accuracy of orders

Education

Bachelor of Science - Finance And Accounting

Badji Mokhtar University
Annaba, Algeria
07-2025

Skills

  • Customer service and guest relations
  • Order taking and food & beverage service
  • Teamwork and collaboration with kitchen staff
  • Upselling Techniques
  • Menu knowledge and upselling techniques
  • Problem-solving during peak hours

LANGUAGES

Arabic
Native or Bilingual
French
Full Professional
English
Professional Working

Timeline

Waitress

Sheraton Annaba Hotel – Restaurant
10.2023 - 06.2025

Waiter

Restaurant La Renaissance
03.2022 - 06.2023

Bachelor of Science - Finance And Accounting

Badji Mokhtar University

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Mokrani Ghada