Mourad Benbouriche
Sétif,19
Overview
5
5
years of professional experience
Work History
Reception Manager
El Kenz Hotel
08.2023 - Current
- Guest Services: Addressing guest inquiries, complaints, and requests promptly and professionally to ensure high levels of customer satisfaction.
- Staff Management: Supervising and training reception staff, setting work schedules, and ensuring the team follows hotel policies and procedures.
- Ensuring Security and Safety: Ensuring that the front desk area adheres to hotel safety protocols and that guest privacy is respected.
Sale of Electrical Equipment
Le Grand
02.2020 - 05.2023
- Customer Assistance: Assisting customers in selecting the appropriate electrical equipment based on their needs, providing detailed product information, and offering expert advice.
- Customer Education: Educating customers about the safe and efficient use of electrical equipment, including energy-saving tips and proper maintenance.
Education
High School Diploma -
Mohamed Kerouani High School
Setif, Algeria2021
Skills
- Team player
- Hight communication skills
- Background in customer service
- Flexibility
- Problem solving
- Conflict resolution
Languages
Arabic
Native language
English
Proficient
C2
French
Upper intermediate
B2
Personal Detail
- D.O.B: 28/02/2002
- Nationality: Algerian
- Height: 184
Training
- Marketing (Hadadi Cherif Vocational Training Institut)
- French Language (MBi INSTITUTE)
- Cabin crew Training (AQuila ACADEMY 2024)
- English for cabin crew (AQUILA ACADEMY 2024)
Timeline
Reception Manager
El Kenz Hotel
08.2023 - Current
Sale of Electrical Equipment
Le Grand
02.2020 - 05.2023
High School Diploma -
Mohamed Kerouani High School
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