Windows 10
Msalah Zakaria
IT Technician / IT Help Desk
Medea,Algeria
Summary
Patient IT Support Specialist with experience in selecting and setting up technical equipment. Strong written and oral communication skills resulted in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduced concerns related to new technology.
Overview
3
3
Languages
6
6
years of post-secondary education
5
5
years of professional experience
Work History
IT Support Specialist
Note Box company
Médéa, 26
05.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained and operated AV equipment for use during internal presentations and client-facing events.
- Provided technical support to clients.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Answered questions and provided information to customers about new software or hardware.
Network Technician
University of Médéa
Médéa, 26
02.2021 - 04.2021
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Increased domain levels by closely managing Windows domain move.
- Troubleshot hardware and software to determine and rectify network problems.
- Configured, monitored and maintained email applications and virus protection software.
IT Technician
Bil Telecom
medea, medea
01.2011 - 01.2016
- Analyzed hardware/software issues to identify troubleshooting methods needed for quick remediation.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs and peripheral equipment for use in video conferencing rooms, including projectors, microphones, PCs and more.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners .
Education
Superior Technician - Information Technology
Institut National Spécialisé De Formation Professi
02.2006 - 09.2008
High School Diploma -
Lycée Ahmed Aroua
Médéa 09.2002 - 06.2006
Skills
Technical issues analysis
Desktop support
TCP/IP
Operating system management
Helpdesk call support
Hardware upgrades
Videoconferencing
Data recovery
Team work
Itil fondation v4
Software
Microsoft 365
Pos software
Interests
Design with adobe software
Timeline
IT Support Specialist
Note Box company
05.2021 - Current
Network Technician
University of Médéa
02.2021 - 04.2021
IT Technician
Bil Telecom
01.2011 - 01.2016
Superior Technician - Information Technology
Institut National Spécialisé De Formation Professi
02.2006 - 09.2008
High School Diploma -
Lycée Ahmed Aroua
09.2002 - 06.2006