NIDHAL BAHRI
Algiers,16
Summary
Dynamic Guest Service Agent with extensive experience at Sheraton, excelling in guest relations and complaint resolution. Proven ability to manage room availability and enhance customer satisfaction through effective communication and teamwork. Skilled in access control and report preparation, consistently ensuring a welcoming environment for all guests.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Complexe touristique zeralda
Algiers
07.2024 - 09.2025
- Participated in training seminars related to hospitality industry trends.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Managed group bookings efficiently with prompt response time.
- Greeted guests with a friendly and welcoming attitude.
Front Desk Receptionist
Sable dor Hotel
Algiers
10.2024 - 02.2025
- Monitored visitor access control systems including issuing identification badges when necessary.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Front Desk Receptionist
Hammamet Hotel
Algiers
11.2023 - 12.2023
- Monitored visitor access control systems including issuing identification badges when necessary.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Guest Service Agent
Sheraton
Algiers
07.2023 - 09.2023
- Participated in training seminars related to hospitality industry trends.
- Provided information regarding room availability and rates to potential customers.
- Responded to telephone calls from guests promptly and courteously.
- Greeted guests with a friendly and welcoming attitude.
- Made sure that all safety regulations were followed at all times.
Education
University of Tassoust
Skills
- Room management
- Guest relations
- Access control
- Report preparation
- Complaint resolution
- Customer relationship management
- Administrative support
- Team collaboration
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Front Desk Receptionist
Sable dor Hotel
10.2024 - 02.2025
Guest Service Agent
Complexe touristique zeralda
07.2024 - 09.2025
Front Desk Receptionist
Hammamet Hotel
11.2023 - 12.2023
Guest Service Agent
Sheraton
07.2023 - 09.2023
University of Tassoust