Hi, I’m
OMAR YASSER MAATOUG
Business Development Specialist
Summary
A goal-oriented business development representative with a passion for metrics and data-driven results. Strong sales and customer support background and understanding of customer needs and behavior, with expertise covering inbound and outbound lead generation that generates meaningful ROI.Eager to join a growing startup and explore new market possibilities, uncover opportunities, and establish strong and profitable partnerships.
Overview
7
years of professional experience
5
Languages
7
years of post-secondary education
Work History
Zajno Studio / Briggate
Independent Business Development Specialist
2022.01 - Current (4 education.years_Label & 8 education.months_Label)
Job overview
- Work independently with 2 startups Zajno-Briggategroup)
- Planned and implemented business development strategies
- Customized software features to streamline data resulting in increased efficiency and improve communication
- Formulate and building market strategies by locating, developing, defining, negotiating, and closing business relationships
- Designed and oversaw an outreach strategy that brought in new business opportunities
SUPPORT YOUR APP KYIV
Customer Service Specialist
2019.08 - 2021.10 (2 education.years_Label & 2 education.months_Label)
Job overview
- Assisting B2C/B2C customers with technical inquiries
- Creating/editing F.A.Q articles
- Conducting Any Desk sessions to guide new clients through the system
- Assisting clients with product purchases
- Provided customer support for 5 different projects simultaneously
- Worked with inbound/outbound calls, email, and chat requests in 3 languages
- Reported potential and actual bugs or malfunctions of the project
- Troubleshoot by reviewing logs and finding the source of the problem
- Managed the refund processes
- Approved or rejected the refunds at my own discretion - and according to the product's policy
- Got experience using Salesforce, Intercom, Zendesk, QCRM, Paddle, FastSpring, and more
MAATOUG IMP&EXPSETIF
Sales Representative
2016.11 - 2018.12 (2 education.years_Label & 1 education.month_Label)
Job overview
- Negotiating all contracts with prospective clients
- Coordinating sales efforts with marketing programs
- Helping determine pricing schedules for quotes, promotions, and negotiations.
Education
Saad Dahleb UniversityBlida, Algeria
Master of Science from Biotechnology
2013.09 - 2015.10 (2 education.years_Label & 1 education.month_Label)
Farhet Abbes UniversitySetif, Algeria
Bachelor of Science from Biology
2008.09 - 2013.06 (4 education.years_Label & 9 education.months_Label)
Skills
Business Development
Lead Generation
Customer Relations
Customer ServiceLinkedIn Sales Navigator
Communication
Research
Business-to-Business (B2B)
Salesforce
Analysis
Negotiation
Timeline
Independent Business Development Specialist
Zajno Studio / Briggate
2022.01 - Current (4 education.years_Label & 8 education.months_Label)
Customer Service Specialist
SUPPORT YOUR APP
2019.08 - 2021.10 (2 education.years_Label & 2 education.months_Label)
Sales Representative
MAATOUG IMP&EXP
2016.11 - 2018.12 (2 education.years_Label & 1 education.month_Label)
Saad Dahleb University
Master of Science from Biotechnology
2013.09 - 2015.10 (2 education.years_Label & 1 education.month_Label)
Farhet Abbes University
Bachelor of Science from Biology
2008.09 - 2013.06 (4 education.years_Label & 9 education.months_Label)
References
-Liam Halse, Business Development Manager at Zajno.
liam@zajno.com
-Ryan Womersley, Director at Briggate Educational Consultants.
ryan@briggategroup.com