Ouis Mohamed Amine

Administrative:

• Assistant head of department and logistics support
• Prepare daily, monthly, and annual activity reports and revenue comparisons
• Managed files and documents efficiently by implementing an organized filing system, reducing document retrieval time by 20%
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Establishment of activity reports and reconciliations of receipts and balance sheets
• Establish data for the computer system
• Verified and compared monthly income reports, identifying discrepancies and improving financial transparency, which led to a 5% increase in revenue accuracy
• Administrative Oversight

Technical:

• Manage and monitor remote surveillance camera systems
• Supervise the functioning of automated parking barriers, vehicle sensors, and detectors
• Computer user advisor, technical manuals for the department
• Optimized and repaired automatic operating systems in the department, reducing downtime by 40% and increasing overall system efficiency by 30%, resulting in monthly cost savings
• Ensuring that IT systems and practices comply with relevant regulations and standards governing traffic and urban transport management, including data privacy laws and industry-specific guidelines
• Operate master consoles to monitor the performance of computer systems and networks and to coordinate access and use of computer networks
• Provide remote and on-site support for users, resolving 85% of issues on first contact
• Providing technical support to end-users, including staff members responsible for monitoring and managing traffic and employees involved in public transport operations.
• Obtained and evaluated information about new systems, peripherals and software technology.

• Maintain and troubleshoot LANs, WANs, mainframe networks, and computer workstations, ensuring 99.9% network uptime and resolving 95% of issues within 24 hours
• Sale and assembly of computer equipment, achieving a 30% increase in sales revenue and maintaining a customer satisfaction rate of 95%
• Installation and start-up of a computer system, whether it be Windows, Linux, or various programs
• Conduct tests and perform security and quality controls
• Identifying and troubleshooting problems in a computer system involves a systematic approach to diagnosing and resolving issues, ensuring the system operates smoothly
• Troubleshooting and maintenance of networks and peripheral equipment
• Software: MS Office Suite, antivirus tools, remote desktop applications.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.