Salem Eddine Rebroub
Content Reviewer/Translator En-Ar
Kuala Lumpur
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Team Lead
Al Rafidein Translation Editing and Proofreading
05.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
TRANSLATOR Arabic-English
Alrafidain
05.2023 - Current
- Translated documents from [English] to [Arabic].
- Ensured high-quality translations by rigorously proofreading and editing documents.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Expanded market reach by translating marketing materials and product descriptions for new demographics.
- Enhanced client satisfaction by delivering accurate translations within tight deadlines.
Senior Content Reviewer
Accenture
01.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Review content on short-video platforms and conduct the content quality control in Middle East markets, make sure the contents comply with local policies, regulations and culture;
- Handle complaints and reports with respect to users and community;
- Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines;
- Identify improvement opportunities in workflow by using daily data analysis and suggest solutions;
- Analyze the risk level of incidents and assess the safety status of the community and products;
- Attention to details and ability to work differing 7/24 work rotations/shifts as required.
Education
Master of Arts - International Relations
IIUM
Selangor, Malaysia02-2013
Bachelor of Arts - Political Science
Badji Mokhtar
Annaba, Algeria 07-2010
Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Analytical Thinking
- Complaint Handling
- Customer Response
- Microsoft Windows and Office
- Customer Communication and Empathy
- Flexible Schedule
- Client Service
- Excellent Communication
Languages
Arabic
Native language
French
Advanced
C1
French
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Awards of Top performer agent in several monthes
Interests
Reading books
Sport activities
Timeline
Team Lead
Al Rafidein Translation Editing and Proofreading
05.2024 - Current
TRANSLATOR Arabic-English
Alrafidain
05.2023 - Current
Senior Content Reviewer
Accenture
01.2020 - 01.2023
Master of Arts - International Relations
IIUM
Bachelor of Arts - Political Science
Badji Mokhtar
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