Shady Gamil Mostafa Ibrahem

- Supervises and coordinates activities of workers engaged in reserving seat for
customers and personnel requirements.
-observes work procedures,monitors telephone calls,and reviews completed work
to ensure adherence to quality and efficiency standards and to rules and regulations.
- Directs,explain, and demonstrates improved work practices and procedures to
attain efficient utilization of personnel.
- Write revision to procedure guides and memoranda describing changes in
reservations methods,flight schedules,and rates.

- Escorting boarding and releasing customers
- Preparing all documentation in compliance with airline requirments
-Liasing with other agencies : Flight dispatch, Securty,Airside services, and the fire
services to ensure on time depature are achived
-Dealing with offshore customers, compling with their safty regulation and procedures
-Completing apptopriate documentation
-Providing assistance to all customers to the highst standrd of customer service at all
times, especially in the event of delays, cancellation, and diverted flights
-Ensuing the safty of customers before and after the flights
-Finalizing the flight and wait the flight to depart .

- Follow-up leads and samples provided by sales team.
- Implement strategies to sell products or services.
- Build new customer base to maximize sales.
- Retain existing customers by providing prompt customer services.
- Supervisor and oversee the maintenance of customer databases.
- Supervise accounts receivables team in collecting balances.
- Supervise field marketing and sales force.
- Analyze field reports and prepare sales documents.
- Analyze competitor pricing proposals and sales strategies

- Follow-up leads and samples provided by sales team.
- Implement strategies to sell products or services.
- Build new customer base to maximize sales.
- Retain existing customers by providing prompt customer services.
- Supervisor and oversee the maintenance of customer databases.
- Supervise accounts receivables team in collecting balances.

- Supervise field marketing and sales force.
- Analyze field reports and prepare sales documents.
- Analyze competitor pricing proposals and sales strategies

Responsible for expanding territorial sales in Cairo.
Dealing with more than 15 customer’s daily, successfully filling their needs.
Promoted as an expert in installing the following product:
1-Digital Copiers.
2-Network Printers.
3-Multifunction Fax Machines.

- FROM JULY 2005 TILL JUNE 2006 :
NABAA
For Media Production
Sales rep
- FROM FEBRUARY 2004 TILL JUNE 2005
TRUST GROUB
FOR ADSL SERVICE
Sales rep