Sidahmed Hamza
Front Office/Guest Services
Tiaret,Tiaret
Summary
Proven Front Office Manager with a track record of enhancing customer satisfaction and streamlining operations at Kids Resort for Summer Vacation. Expert in bookkeeping and demonstrating a professional demeanor, adept at resolving guest inquiries with efficiency and warmth. Excelled in maintaining high security awareness, significantly improving client relations and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/Hotel Front Desk Agent
Bouazza Hotel
Tiaret, Tiaret
03.2020 - 10.2024
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Investigated and analyzed client complaints to identify and resolve issues.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Office Manager
Kids resort for summer vacation
Oran, Oran
05.2016 - 12.2017
- Supervise check-ins and check-outs, ensuring efficiency and warmth in guest interactions.
- Address guest inquiries, requests, and complaints promptly, and professionally.
- Provide information about resort activities, events, and amenities tailored for children.
- Train, mentor, and manage front desk staff, including receptionists and the concierge team.
- Oversee reservations to optimize occupancy during the summer vacation period.
- Handle unexpected situations (e.g., overbookings, guest dissatisfaction) with a solution-oriented mindset.
- Maintain calm under pressure, ensuring a positive experience for both kids and parents.
Education
Some College (No Degree) - Literature And Foreign Languages
High School Mohamed Boudiaf
Tiaret, AlgeriaSkills
- Bookkeeping
- Scheduling
- Professional demeanor
- Correspondence management
- Supply management
- Security
- Administrative support
- Front desk operations
- Customer/Client relations
- Security awareness
Languages
Arabic
First Language
English
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Certification
- DRIVING LICENSE
- Pharmacy Associate Certificate
Timeline
Receptionist/Hotel Front Desk Agent
Bouazza Hotel
03.2020 - 10.2024
Front Office Manager
Kids resort for summer vacation
05.2016 - 12.2017
Some College (No Degree) - Literature And Foreign Languages
High School Mohamed Boudiaf
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