Multi Property Front Office Manager
Sissaoui Ali Abdou
Algiers Marriott Hotel Bab Ezzouar & Residence Inn by Marriott
Deli Ibrahim,Algiers
Work Preference
Work Type
Full TimeContract Work
Location Preference
On-SiteHybrid
Location:
Deli Ibrahim, Algiers, Algeria
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits
8
Years of experience
3
Languages
Luxury hospitality leader with progressive Marriott International and Sheraton experience, currently leading multi-property Front Office operations across a 5-star Marriott Hotel 213 rooms and Residence Inn 147 rooms. Experienced in leading 40+ associates, guest experience performance, VIP/state protocols, financial controls, labor planning, LSO standardization and cross-functional Rooms operations. Demonstrated impact across guest satisfaction, loyalty, ancillary revenue and operational efficiency. Trilingual in Arabic, French and English.
Work History
11 Months
10.2025 - 09.2026
11 Months
Multi-Property Front Office Manager
Algiers Marriott Hotel Bab Ezzouar & Residence Inn by Marriott
10.2025 - 09.2026
- Lead and supervise Front Office, Telephone Operations, Guest Relations, Fleet, Concierge / Bell Desk, Spa and Executive Lounge operations across two Marriott properties.
- Lead, coach and evaluate a multi-property team of 40+ associates.
- Serve as property GXP & ResApp Champion and Administrator, optimizing digital guest request handling and service recovery.
- Improved Algiers Marriott Elite Appreciation by +18.5 points to 76% and Intent to Recommend by +6.4 points (GSS).
- Maintained and stabilized Residence Inn Intent to Recommend, with summer performance peaks above 80%.
- Standardize LSOps, deliver training, and lead Daily Stand-Up, GSS and PM meetings while contributing to HOD strategy.
- Manage Front Office P&L activities, monthly revenue reconciliations and operating-expense variance reviews.
- Formulate and govern the Front Office Manning Guide and labor budget, calibrating staffing to occupancy forecasts.
- Control OS&E budgets and par levels, with requisition controls designed to minimize operational shrinkage.
- Designed and deployed a Spa upselling/cross-selling framework, increasing individual therapist revenue contribution by 30%.
- Expanded Spa offerings with higher-margin aesthetic and skincare services, supporting ancillary revenue growth and RevPATH optimization.
- Partner with Executive Chef and Cost Controller on Executive Lounge rotation and food-waste control while maintaining luxury presentation standards.
- Oversee Elite lounge deployment and PMS access entitlement audits, supporting paid club-upgrade revenue.
1 Year 11 Months
11.2023 - 10.2025
1 Year 11 Months
Front Desk Manager
Algiers Marriott Hotel Bab Ezzouar & Residence Inn by Marriott
11.2023 - 10.2025
- Served as Acting Front Office Manager, assuming full operational and administrative leadership across both properties in the absence of the FOM.
- Represented Front Office in executive briefings, reported to the GM / Director of Operations, and maintained BSA compliance.
- Directed daily Front Desk operations, room inventory allocation, cashier audits, daily closings and revenue reconciliation.
- Implemented front-desk upselling challenges and early-arrival / late-departure monetization to support incremental revenue and ADR.
- Governed cashier floats, billing ledgers, foreign currency exchanges and blind drops, achieving zero billing discrepancy in the documented scope.
- Coordinated with Housekeeping and Engineering to accelerate room turnarounds and reduce peak-arrival waiting.
- Led scheduling, performance appraisals and structured 1-on-1 development for supervisors and agents.
- Coordinated VIP and presidential delegation reception procedures for the 2024 Gas Summit and IATF 2025.
1 Year 8 Months
03.2022 - 11.2023
1 Year 8 Months
Multi-Property Front Office Supervisor
Algiers Marriott Hotel Bab Ezzouar & Residence Inn by Marriott
03.2022 - 11.2023
- Supervised Front Office shifts across both properties in accordance with Marriott standards, balancing room inventory and pre-assignments.
- Drove Marriott Bonvoy enrollment campaigns, consistently exceeding monthly hotel targets by more than 120%.
- Trained and onboarded 15+ associates on Opera PMS, telephone etiquette and Marriott L.E.A.R.N. service recovery methodology.
- Regularly served as Duty Manager, overseeing property operations, security and emergency protocols during evening and weekend shifts.
- Resolved more than 80% of escalated guest issues at first contact through empowered service recovery and Qualtrics tracking.
- Managed VIP arrival manifests, security coordination and customized welcomes for CHAN 2023 and the 31st Arab League Summit.
2 Years 5 Months
10.2019 - 03.2022
2 Years 5 Months
Front Desk Agent
Sheraton Club des Pins Resort
10.2019 - 03.2022
- Served in the Executive Lounge, delivering private check-in / check-out and bespoke concierge service for Elite Marriott Bonvoy members.
- Coordinated protocol arrivals for VIPs, state dignitaries, government ministers and international delegates.
- Delivered 5-star resort Front Office operations including room assignment, concierge, cashiering, foreign exchange and Night Audit; consistently exceeded monthly Bonvoy enrollment targets.
2 Months
08.2019 - 10.2019
2 Months
Front Desk Agent
M Suite Hotel
08.2019 - 10.2019
- Managed check-in / check-out, room assignments, switchboard operations and cashier closings.
7 Months
09.2018 - 04.2019
7 Months
Trainee
Accor Hotels
09.2018 - 04.2019
- Completed rotations across Front Office, Housekeeping & Laundry, F&B, Procurement and Inventory / Finance operations.
Education
BTS - Hospitality & Tourism (Administration & Management)
INSFP Hôtellerie et Tourisme El Kerma | 01.2019
Secondary Education - Scientific Track
Lycée Said Mouzarin | 01.2016
Skills
Multi-Property Operations & Leadership
Front Office / Rooms Operations
Guest Experience & GSS Performance
Marriott Brand Standards / BSA / LSO
P&L
Budget & Cost Governance
Manning Guide & Labor Planning
VIP / VVIP & State Protocol
Accomplishments
- 40+ associates led across two Marriott properties
- +18.5 pts Elite Appreciation improvement to 76%
- +6.4 pts Intent to Recommend improvement (GSS)
- +30% individual Spa therapist revenue contribution
- >120% Marriott Bonvoy enrollment target achievement
- >80% escalated guest issues resolved at first contact
LANGUAGES
Arabic: Native
French: Fluent / Bilingual
English: Fluent / Bilingual
CAREER POSITIONING
Multi-property Front Office leadership with broader Rooms, financial, people, guest-experience and ancillary-revenue exposure.
Timeline
Multi-Property Front Office Manager
Algiers Marriott Hotel Bab Ezzouar & Residence Inn by Marriott
10.2025 - 09.2026Read more
Front Desk Manager
Algiers Marriott Hotel Bab Ezzouar & Residence Inn by Marriott
11.2023 - 10.2025Read more
Multi-Property Front Office Supervisor
Algiers Marriott Hotel Bab Ezzouar & Residence Inn by Marriott
03.2022 - 11.2023Read more
Front Desk Agent
Sheraton Club des Pins Resort
10.2019 - 03.2022Read more
Front Desk Agent
M Suite Hotel
08.2019 - 10.2019Read more
Trainee
Accor Hotels
09.2018 - 04.2019Read more
INSFP Hôtellerie et Tourisme El Kerma - BTS, Hospitality & Tourism (Administration & Management)
Read more
Lycée Said Mouzarin - Secondary Education, Scientific Track
Read more