Summary
Overview
Work History
Education
Skills
Languages
Passions
Timeline
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Sofiane Mehdid

Sofiane Mehdid

Tlemcen,13

Summary

Dynamic Customer Service Representative with a proven track record at Pexly, excelling in multilingual support and community management. Proficient in Zendesk and Jira, I leverage strong interpersonal skills to enhance customer satisfaction and drive sales success. Recognized for mentoring team members and maintaining professionalism in challenging situations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Pexly
Tlemcen, Remote
07.2024 - Current
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered customer inquiries via phone, email, and chat.
  • Mentored junior team members and managed employee relationships.
  • Maintained a high level of professionalism when dealing with difficult customers.

Gaming Support Agent

Keywords Studio
08.2022 - 06.2024
  • Answering to Customer requests. (Emails).
  • Community management.
  • Collecting feedback and creating reports.
  • Translation tasks.

Gaming Support Agent

5ca
10.2021 - 07.2022
  • Answering to Customer requests. (Emails, Phone calls).
  • Handling requests in both French and English languages.
  • Managing Social Pages.
  • Working for MLM projects (Audio Brand, Beauty Brand).

Customer Support Specialist

Cloudworkers
01.2020 - 06.2020
  • Answering to customers inquiries.
  • Providing support in 3 languages: French, English and Arabic.
  • Account management.

Education

M.D. - Applied Linguistics, French.

Abou Bekr Belkaid
Tlemcen, Algeria
06.2019

High School Diploma -

Mahi Boumediene
Tlemcen
06-2014

Skills

  • Jira
  • Zendesk
  • Genesys Cloud
  • Slack
  • Microsoft Apps
  • Datatrax
  • Nice CxOne

Languages

  • Arabic, Native
  • French, Proficient
  • English, Proficient

Passions

  • E-commerce
  • Video Editing and Streaming.
  • Video games

Timeline

Customer Service Representative

Pexly
07.2024 - Current

Gaming Support Agent

Keywords Studio
08.2022 - 06.2024

Gaming Support Agent

5ca
10.2021 - 07.2022

Customer Support Specialist

Cloudworkers
01.2020 - 06.2020

M.D. - Applied Linguistics, French.

Abou Bekr Belkaid

High School Diploma -

Mahi Boumediene

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Sofiane Mehdid