Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Mohamed Amine Morsli

Mohamed Amine Morsli

Blida,09

Summary

Customer-focused professional with a background in customer support roles. Established track record of maintaining high customer satisfaction rates and resolving complex issues through thorough research. Skills include problem-solving, communication, and technical expertise with CRM software. Previously contributed to team goals by providing top-tier service, and fostering positive customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Agent

Skinswap.com
07.2022 - Current
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.
  • Provided feedback on ways to improve the quality of service provided.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.

Customer Support Agent

Skinwallet.com
04.2023 - 11.2024
  • Maintained accounts payable and receivable records, ensuring timely payments are made.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Chat Moderator

Rollbit.com
08.2021 - 12.2021
  • Assisted with moderating forums, message boards, and other social media platforms related to the company's products and services.
  • Provided customer service assistance professionally and courteously.
  • Answered customer inquiries regarding product features, pricing plans, and orders.

Education

Master's 1 - English (Didactics)

Lounici Ali - Blida 2 University
El Affroun, Blida, Algeria
07-2024

Bachelor's Degree - English

Lounici Ali - Blida 2 University
El Affroun, Blida, Algeria.
07-2023

High School Diploma -

Ibn Toumert High School
Boufarik, Blida, Algeria.
10-2020

Skills

  • Self-motivation
  • Problem-solving
  • Professionalism
  • Sense of responsibility
  • Team collaboration
  • Critical thinking
  • Online chat support

Languages

Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1

Certification

  • Bachelor's Degree in English.
  • Pizza Chef Certificate.
  • Digital Marketing Certificate.

Timeline

Customer Support Agent

Skinwallet.com
04.2023 - 11.2024

Customer Support Agent

Skinswap.com
07.2022 - Current

Chat Moderator

Rollbit.com
08.2021 - 12.2021

Master's 1 - English (Didactics)

Lounici Ali - Blida 2 University

Bachelor's Degree - English

Lounici Ali - Blida 2 University

High School Diploma -

Ibn Toumert High School

Similar Profiles

CREATE PROFILE
Mohamed Amine Morsli