Walid Seffar
Public Relation Manager
Paris
Summary
Team-minded and Public relations and communications specialist adept at media relations, special events coordination and community relations. Energetic personal with 3+ years’ experience of data analyst, 2+ years of IT sales and leadership and 2+ years in hotel industry. Graduated from University Utara Malaysia with Msc Business Management. Fully conversational in French, Arabic and English. Seeking for a Team Leader role to solve complex problem for company and provide exceptional services and remarkable productivity to keep up with the competition.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Public Relation Manager
Succité - La Cité Du Succès Succité
01.2024 - Current
- Serve as primary liaison between company management and external partners in joint ventures.
- Monitor social, economic, and political trends that might affect their organization.
- Plan and execute successful PR events, ensuring positive exposure for the organization.
- Provide counsel to senior leadership on public relations matters.
Trust and Safety Analyst
Accenture
02.2021 - 10.2023
- Analyze and review user-generated content to ensure the safety and security on client's platform.
- Maintained 98% volume and quality targets for all quality assurance audits.
- Ensure 100% Client SLA and Department's KPI are met.
- Facilitate weekly retrospect session to improve, motivate and encourage team members in resulting of performance improvement by >15%.
Business Development Manager
Arab Palace Restaurant
06.2020 - 01.2021
- Increase sales by 25%
- Control operational cost in result of 15% reduction in waste.
- Mentored new and existing employees on proper customer service resulting in a 30% reduction in error and customer complain.
- Implement new processes to manage and coordinate front & back operations.
Customer Service & Interpreter
Sunway Resort Hotel & Spa
06.2018 - 09.2019
- Consistently ensure no communication boundaries with customers by interpreting in different languages (English-Arabic-French).
- Translating company documents including official letters, reports, articles, customer comments, user guides, company website's content, etc.
- Maintain customer satisfaction scores of 95% and above.
Customer Service & Interpreter
The St. Regis Langkawi
06.2017 - 01.2018
- Consistently ensure no communication boundaries with customers by interpreting in different languages (English-Arabic-French).
- Translating company documents including official letters, reports, articles, customer comments, user guides, company website's content, etc.
- Maintain customer satisfaction scores of 95% and above.
Sales Manager
Samsung Electronics
01.2010 - 12.2011
- Exceeded team sales targets by 10% through mentoring new sales representatives on effective communication and expert product knowledge on Samsung products.
- Received positive feedback from customers and management for providing excellent service and well-informed recommendations.
Education
UNIVERSITI UTARA MALAYSIA
Msc Business Management
Malaysia06.2020
UNIVERSITI UTARA MALAYSIA
Bsc Tourism & Hospitality Administration
Malaysia 04.2001 -
High School Diploma -
MAHMOUD BACHENE TECHNICUM
Algeria 04.2001 -
Skills
Public & Customer Relation
undefinedTimeline
Public Relation Manager
Succité - La Cité Du Succès Succité
01.2024 - Current
Trust and Safety Analyst
Accenture
02.2021 - 10.2023
Business Development Manager
Arab Palace Restaurant
06.2020 - 01.2021
Customer Service & Interpreter
Sunway Resort Hotel & Spa
06.2018 - 09.2019
Customer Service & Interpreter
The St. Regis Langkawi
06.2017 - 01.2018
Sales Manager
Samsung Electronics
01.2010 - 12.2011
UNIVERSITI UTARA MALAYSIA
Bsc Tourism & Hospitality Administration
04.2001 -
High School Diploma -
MAHMOUD BACHENE TECHNICUM
04.2001 -
UNIVERSITI UTARA MALAYSIA
Msc Business Management
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