Yousra Guettaf

Managed customer inquiries and service requests related to

cleaning, water damage, and electrical issues.

Coordinated with technicians and service teams to ensure

timely and efficient job completion

Acted as a liaison between customers and field teams,

ensuring clear communication and addressing customer

concerns.

Maintained detailed records of customer interactions and

service reports to support smooth operations and follow-ups.

• Project planning and Requirement Gathering
• Write HTML, CSS, and Javascript code to create user interfaces and responsive web designs
• Work with server-side scripting languages (PHP, Python, java.js, etc.) to develop server-side logic
• Integrate databases (MySQL, MongoDB) and handle data retrieval and storage.

• Create a positive and encouraging learning environment to prepare pupils
• Use energetic and creative teaching methods to ensure pupils remain engaged
• Take a regular stock check of classroom supplies, ordering additional stock when required.

• Meeting customer service team target every quarter
• Responding promptly to a large number of customer inquiries
• Communicating with customers through various channels
• Maintaining records of customer interactions and following up to ensure resolution
• Ensuring customer satisfaction and providing professional customer support.