HAMID ZEROUB
ALGER
Summary
Successful Technical Support Manager with proven expertise in running effective user support operations. Develops and enforces policies to maintain high-quality operations and consistently meet IT needs. Skilled in department and team leadership, recordkeeping and budget administration. Hardworking Technical Support Manager reduces costs through mix optimization. Motivating leader effectively manages teams of up to 07person using proactive communication and resourceful approach to problem-solving. 04-year track record of collaborating with senior management to implement company-wide policies.
Overview
13
13
years of professional experience
Work History
CEMENT TECHNICAL SUPPORT MANAGER
LAFARGE SERVICE ALGEIE
1 2020 - Current
- Responsible for studying new cement with less than 30% of CO2 emissions
- Costumer technical support, claims treatment, innovation, R&D (Airium, dry mortar)
QUALITY & OPTIMIZATION MANAGER
LAFARGE BETON ALGEIE
07.2019 - 01.2020
- Responsible for the quality team responsible for cost reduction and quality management
REGIONAL QUALITY MANAGER
LAFARGE BETON ALGEIE
02.2017 - 07.2019
Value added MIX DESIGNER
LAFARGE BETON ALGEIE
04.2015 - 02.2017
- Responsible for the formulations of special concretes in the Lafarge range of concretes
- Developed new products and trained few teams of concrete applicators
- Mix-design of a concrete resistant to the marine environment (minaret project of the great mosque of Algiers) monitoring quality & durability
FREELANCE
CFIC GICA
03.2012 - 04.2015
- Training of operational staff on the cement process and technologies
Education
BACCALAUREAT SCIENCE -
ZOUZAMANE High School
MATERIALS ENGINEERING, building materials - undefined
UNIVERSITY OF BOUMERDES
MASTER: CHEMISTRY-PHYSICS - undefined
UNIVERSITY OF BOUMERDES
PhD Student: mineral materials - undefined
Boumerdes university - Boumerdes
Skills
Microsoft Word
PowerPoint
Excel
RMC industry
Quality management
Microsoft office
R&D building materials field
Sustainability & concrete durability
Customer communications
Remote Support
Customer Support Management
Operations Management
Accomplishments
- 50 M DZD ready mix concrete cost saving (2017/2018)
- Increase value added product sales
- Developed AIRIUM new products ( thermofloor M600& M800)
- Control and monitoring of the boatlift project, 80,000 m3 of concrete subject to class XA3 (study of the formulation and durability of concrete).
Motivatedperson
True
Teamwork
True
Personal Information
Willing To Relocate: True
Publications
- International communication CITEDUB 2 –OCT 2011university of USTHB, Recovery of waste glass in concrete, ü International communication
- NVACO 2013, ENSP Oran, Contribution of marble powder in concrete, examined in aggressive environments
- International publication, microstructure and permeability of concrete with glass powder addition conserved in the sulphatic environment , n European Journal of Environmental and Civil Engineering 19 (2)
- February 2015
Languages
Arabic, English, French
Native language
Timeline
QUALITY & OPTIMIZATION MANAGER
LAFARGE BETON ALGEIE
07.2019 - 01.2020
REGIONAL QUALITY MANAGER
LAFARGE BETON ALGEIE
02.2017 - 07.2019
Value added MIX DESIGNER
LAFARGE BETON ALGEIE
04.2015 - 02.2017
FREELANCE
CFIC GICA
03.2012 - 04.2015
CEMENT TECHNICAL SUPPORT MANAGER
LAFARGE SERVICE ALGEIE
1 2020 - Current
BACCALAUREAT SCIENCE -
ZOUZAMANE High School
MATERIALS ENGINEERING, building materials - undefined
UNIVERSITY OF BOUMERDES
MASTER: CHEMISTRY-PHYSICS - undefined
UNIVERSITY OF BOUMERDES
PhD Student: mineral materials - undefined
Boumerdes university - Boumerdes